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AIM Customer Success: Shell Oil

Known for its Archiving & Information Management (AIM) services for the architecture, engineering and construction industry, ARC is now bringing its AIM expertise to the oil and gas industry. ARC has worked with oil and gas companies  for many years,  providing  facilities management,  color  printing and traditional reprographic services. Employing ARC’s AIM services, however, marks a new venture between ARC and the oil and gas industry.

The opportunity recently presented itself courtesy of Shell Oil Company and some of its terminals in Canada. Terminals are the facilities where large trucks fill up on gasoline for distribution to retail stations. Every terminal has critical drawings containing detailed information about it — from mechanical, electrical, and instrumentation, to civil and structural drawings. They are referred to as critical because if anything goes wrong within the terminal, they can be utilized during an emergency to mitigate the problem.

While many of the oil company’s Canadian terminals have already turned the hard copies of these drawings into electronic versions via scanning, there were several facilities that needed to get up to speed, including three in British Columbia.

“A firm that’s done engineering services for us in the past gave us a bid on the scanning project but it was too high,” said Shell’s Maintenance Execution Lead for North America, Young Yim, who’s based in Houston. “So we got in touch with ARC Document Solutions, which has done a lot of printing work for us over the years.”

Efficient, Cost-Effective Option

The initial conversation took place with Scott Scheuber, ARC’s Houston Regional Technology Solutions Specialist.

“Shell needed the scanned drawings to relate to specific database search fields in their new Electronic Data Management System,” explained Scheuber. “It’s their Archiving & Information Management solution, similar to ours.”

From there, Scheuber checked in with Aaron Storck in ARC’s Pacific Northwest office to introduce him to Young Yim at Shell.

“Originally, Shell wanted us to scan the images and they would do the data entry,” explained Storck, Regional Technology Services Consultant. “When I told Young that ARC could handle everything from scanning to indexing to match their database, he realized this was an efficient, cost-effective way to go.”

Canadian Can-Do Attitude

Once Storck had the project parameters down, he brought in Dave Florkevich, Repro Supervisor for ARC in Burnaby, British Columbia. His group was in charge of picking up the drawings from the three nearby Shell terminals — Shellburn, Burmount, and Bare Point — and then bringing them back to the office to begin the scanning process.

“This was no small job,” re-counted Florkevich. “We ended up scanning nearly 2,500 drawings.”

Following that, ARC’s Burnaby group was responsible for naming each file and organizing them according to various attributes. Next came the indexing of all the data by ARC’s  Southern California team for importing into Shell’s database. Finally, the project was uploaded to the ARC cloud where Scheuber downloaded the files to a flash drive and delivered them to the client.

A Very Satisfied Client

“This was an extremely detail-oriented job with very demanding specifications,” related Yim. “We were impressed with ARC’s work every step of the way and we look forward to working with them again in the near future.”

For more information about ARC’s Archiving & Information Management, please visit

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