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American Medical Services Implements Managed Print Services and Enjoys Big Savings

American Medical Systems (AMS), headquartered in Minnetonka, Minnesota, is a diversified supplier of medical devices. Their products were used to treat approximately 340,000 patients last year.

As a public corporation employing over 1,200 people, AMS’s management team keeps a close eye on the bottom line. Like many companies today, AMS is operating under the constraints of a stagnant global economy so they implemented a cost-reduction initiative. With help from ARC, they discovered that print was an unexpected drain on their profits.

The total cost of print, if not managed efficiently, can be a major expense for companies of any size.

According to International Data Group (IDC), a global provider of market intelligence, more than 90% of companies do not track their print costs. The research and advisory firm Gartner has shown that between 1-3% of annual revenue is spent on output fleet management. Gartner research also points out that most companies could reduce their printing costs by 10- 30%.
Let’s do the math. If 1-3% of your annual revenue is spent on print and 10-30% of that expense can be eliminated, there is considerable savings to be found in efficiently managing your printing environment.

AMS initially used ARC for color printing, but after speaking with ARC’s MPS consultants about their cost reduction efforts, they requested an MPS audit. Working closely with the AMS cost-reduction committee, executive staff and purchasing team, ARC consultants found that in one office alone, AMS had 57 output devices, 32 of which were not connected to their computer network. These devices required purchasing more than 100 different toner cartridges. ARC also discovered that they were administering many invoices from multiple print-related vendors. Separate invoices for paper, toner cartridges, support, maintenance, faxes, scanners, copiers, and printers, all had to flow through the accounting team. And the IT Department was spending a great deal of time responding to printer issues.

Overall, it became clear that time-consuming administration, a lack of standards, and decentralized purchasing and management of their print environment were areas in which they could reduce costs.

ARC proposed implementing a Managed Print Services program to take control of their print. This standardization and consolidation delivered many benefits. AMS reduced their printer hardware footprint, increased office space, and lowered energy costs. The IT team saw service calls reduced. The lives of the accounting team suddenly became easier. They went from administering multiple vendors’ invoices to one from ARC.

“We initially used ARC,” said Felipe Alcantara in AMS’s purchasing department, “to simply print brochures. We were so impressed with their work that we later used them to help us implement our managed print services program. Their service and flexibility earns them the highest points with us.”

Reducing your cost of print, like AMS did, starts with a free MPS audit. ARC MPS consultants can help you conduct a painless audit to see how much you can save. Simply go to the Managed Print Services section of to learn more.

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