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Architectural Firm's Experience with ishipdocs Goes Exactly According to Plans

HOK is a design, architecture, engineering, and planning firm with 24 offices around the globe. An impressive 85% of HOK’s work comes from repeat clients, so they are clearly doing something right.

ARC must be doing something right as well because HOK has given them its own repeat business. In 2011 and 2012, HOK’s New York team enlisted ARC to help them on two iterations of a very large project taking place in Germany. It involved tens of thousands of large-format prints, thousands of tabbed dividers, and hundreds of binders filled to the brim with printed materials.

Both versions of the project went off without a hitch thanks to ishipdocs, a cloud-based digital shipping and file-sharing application from ARC Document Solutions. ishipdocs allows companies to collaborate on, print, and distribute material anywhere in the world.

A few months ago, HOK enlisted the help of ARC for the third go-round of this elaborate project, which was in the process of being redesigned. The latest version entailed 40 sets of binders, each with 5,000 pages of text and more than 1,200 drawings, many of which were in color.

“Having worked with ARC before, we were confident in their ability to handle the job,” says Patsy Trine, HOK Senior Associate/Project Administrator.

But this job was a little trickier. Germany wasn’t the only destination. The materials also had to be delivered to several cities across the United States at the same time. And ARC only had five days to complete the task.

Cue the “Mission: Impossible” theme.

Then again, maybe not.

“For anyone else, it would have been impossible,” says Trine. “But ARC has the extensive global print network to make it work.”

The network includes more than 350 print fulfillment locations around the world. This network is combined with precision teamwork: the coordination between the ARC service centers and the Global Print Concierge. As a result, HOK’s detailed requirements were met, and the project was delivered on time to every location.

HOK project Kaiserslautern Military Community Medical Center, Kaiserslautern, Germany This would not have happened had HOK gone in a different direction.

“There’s an inherent risk in using untested print locations regarding quality and job efficiency,” says Peter Rowland, ARC’s Director of Operations. “There’s also the exorbitant cost of shipping via traditional courier and the potential for overseas customs delays.”

Three major projects. All delivered on time. Money saved. Client happy. Cue the “Rocky” theme.

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