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At AVRP Studios a Goal Is to Enhance Client Interaction

San Diego architecture and design firm AVRP Studios believes in the importance of excellent client interaction. This belief is integral to the creative process that since 1975 has delivered projects for major non-profit, educational, and community institutions as well as leading corporations, public entities, and private developers.

How good your client interaction is depends a lot on how good your tools are, especially in a technical field such as architecture and design. Aware of this principle, AVRP Studios designer Chris Schoeneck was on the lookout for new collaboration software. “AVRP Studios is a firm that leverages technology to be flexible and nimble so we can serve a broad range of clients throughout the United States and the world,” says Schoeneck. “I was seeking a tool with the functionality of a cloud-based server for enterprise-level work. I needed redundancy, 99% uptime, 24/7 access to my files, and the ability to grant access to consultants, clients, in-house project members, and others.”

In the end, Schoeneck chose PlanWell Collaborate, ARC’s intuitive cloud-based project collaboration tool. “Now I’m able to upload an original file and someone can download it, mark it up, and then upload it again. I’m able to track revisions, which is key to a collaborative workflow,” he says. “I can see the differences between two versions without even downloading the file to my computer.”

PlanWell makes it easy to capture client requests and instantly integrate them into the project. According to Schoeneck, “When I sit down at a client meeting and we start discussing changes to the project, I’ll text the changes to my colleagues back at the firm.” As the meeting continues, AVRP Studios designers work to update the models and plans, uploading the new versions to PlanWell. “I can download them to my tablet and share them with my clients. At the end of the meeting, we’re all on the same page, saving everyone time and money. Plus it saves us the headache of misinterpretation or working off the wrong version.”

Favorite Benefits

Some of Schoeneck’s favorite PlanWell Collaborate benefits include the following:

  • Download reports. “I can generate a report to see what files have been downloaded by project members. This is very helpful when monitoring schedule timelines.”
  • “Latest and greatest” version. “One expression that I hear over and over again is ‘I want the latest and greatest.’ With PlanWell Collaborate I’m able to upload — whether at the end of the day, at the end of every hour, at the end of a major project submittal — and my client always knows where to download the latest and greatest. Everybody is much happier without jumping on each other to get the latest and greatest.”
  • View different file types without the expensive software. “I can use any one of a multitude of file types in PlanWell Collaborate and share them with clients and team members. They don’t have to purchase expensive software to be able to view files that I’m creating, and I’m confident that they’re seeing it the way that I want them to see it.”

Benefit to AVRP Clients

Using PlanWell Collaborate has given Schoeneck’s clients a better window into the design process. “They’re more aware of what’s going on,” says Schoeneck. “They have a better understanding of what their space is going to be, which means it’s more tailored to their needs.”

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