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ishipdocs Drives Delivery of Training Manuals

On the surface, printing manuals in the United States for a company’s training session in Brazil shouldn’t be that complicated. Add in an abundance of highly technical materials, a short timeline, and a holiday season delivery, however, and it’s easy to see where complications might arise.

The training session, which was being held at the end of 2013 in the São Paulo, Brazil, plant of a major U.S. car manufacturer, focused on new machinery provided by a large automotive supplier. The session required 15 different manuals, some containing upwards of 300 pages.

As for copies, there needed to be eight of each of them for a grand total of 120 manuals. Add in tabs and syllabuses and they were looking at approximately 20,000 pages in all.

Based in Detroit, the automotive supplier could have had the manuals printed by ARC Document Solutions at one of its nearby offices. But the cost of shipping them to Brazil would be expensive, to say the least.

Logical Technological Solution

Luckily for the automotive supplier, they got in touch with ARC Account Executive Dawn Tinskey who had recently told them about a technological solution that could expedite the process.

“Dawn explained to them how ishipdocs was the ideal solution to the problem,” recalled Bill Dunn, ARC Sales Manager in Clawson, Michigan, just outside of Detroit.

A cloud-based digital shipping and file-sharing application, ishipdocs allows companies to collaborate as well as print and disseminate ever type of document anywhere around the globe.

After hearing about the job, Dunn got on the phone and contacted ARC’s Global Distribution Center in California where Business Development Manager Ranjan Deb coordinates all U.S. ishipdocs requests.

“With files this large, this really was the optimum way to go,” explained Deb. “ishipdocs has the capability to send files up to 3GB and it can do it much faster and more securely than an FTP site.”

Trusted Printing Partner

As for who would do the printing, it was a no-brainer. ARC turned to its trusted partner in São Paulo, Paper Express.

“We’ve worked with Paper Express for a long time,” added Deb. “They offer everything from high-end scanning to digital printing with state-of-the-art Kodak and Konica presses – and they’re no stranger to short turnaround times.”

And on the Paper Express side, the feeling is mutual.

“With its efficient system, ishipdocs makes order processing maintenance, and tracking extremely simple for customers and print service providers like us,” said Fabio Arruda Mortara, Managaing Director at Paper Express.

For more about ishipdocs, visit

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