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Louis Berger Group Partners with ARC to Solve Print Spending Mystery

The sleuthing ARC did for Luke McKinnon and the Louis Berger Group regarding their spending on print would do Raymond Chandler proud.

McKinnon is the CFO of Berger Group Holdings and its subsidiary, The Louis Berger Group. The Louis Berger Group is an internationally recognized consulting firm providing engineering, architecture, program and construction management, environmental planning and science, and economic development services. In addition to working in the commercial sector, the firm has lent its services to the United States government. Recently, it provided economic development assistance for a farm in Iraq and a fishing community in the Philippines, both of which were designed to help people live better, healthier lives.

So how did a venerable company like Berger Group Holdings that oversees highly specialized projects around the globe find itself seeking assistance with its print-related spending?

“We’re experts in the field of engineering, not managing printing,” said McKinnon. “I’ve learned over the years, however, that if you can measure it, you can manage it.”

McKinnon put his philosophy to the test shortly after being hired in 2009. It began with an in-depth expense study of The Louis Berger Group, which has 40 offices across the United States.

As McKinnon delved deeper into the case, clues abounded. He encountered more than 120 copier leases and an avalanche of print supply and maintenance bills. That translated to more than 250 invoices a month — just for printing services — and a total outlay of about a million dollars a year.

“My first thought was, ‘There’s got to be a better way to do this,’” he recalled.

A team was put together to reach out to an array of firms that offer managed print services. After an extensive interview process, ARC was given the contract.

“ARC’s Managed Print Services allowed us to see where and how we were spending our printing dollars and how we could manage it,” said McKinnon.

Today, instead of hundreds of invoices each month, The Louis Berger Group receives only one, which has considerably cut its accounts payable costs. In addition, it is saving money due to a wealth of invaluable equipment information. The company now knows if there are enough printers or too many. They’re also aware of what office is printing more than another office as well as which one is printing more color versus black and white. And if a machine goes down, it automatically triggers a service call to ARC. ARC handles it all.

While the cost savings and conveniences afforded by ARC are thoroughly appreciated, what McKinnon truly values are the people. The lines of communication are always open, making it not just a relationship but a partnership.

“We meet once every quarter with our ARC MPS rep, Casey Simpson, so she’s always up to speed on how our business is changing,” related McKinnon. “That knowledge allows her to be exceptionally responsive to our needs — something we’ve enjoyed since Day One.”

Mystery solved.

Click here for more information about Managed Print Services.

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