USEFUL INFORMATION & LINKS
Affiliations
Click here to see the list of our affiliations.
PlanWell
PlanWell is an online planroom that combines the services of your reprographer with a powerful web application to help you better manager your construction documents.
PlanWell Demo
Webinar Sign-up
PlanWell User Guide
EWO
EWO is our primary tool for sending print orders to ARC. It allows you to pay online via credit card or use your ARC account. New account registrations go through an approval process but existing ARC account users can request a login for automatic access. If you have a PlanWell login, this can be used to login to EWO.
EWO User Guide
Remote Printing with ishipdocs
Ishipdocs is a free order submission tool but does require registration. For clients with a need to print documents at ARC locations other than Ridgway’s, ishipdocs is an application that allows the selection of any of the worldwide ARC locations. To access ishipdocs, click on the ishipdocs button in the Ridgway’s website’s left menu. Once on the ishipdocs page, currently registered ishipdocs customers can click on the link that says “current ishipdoc users click here". New users can select their nearest Ridgway’s location for sign up options. When you sign up, a representative will contact you to assess your needs.
Watch a video introduction
Quote / Send Files Form
There are many reasons why files need to be sent to ARC. We have made this simple by creating send files forms that upload files and submits orders, without login requirements, directly through the website. These are available on participating locations' pages. It does not matter what browser or computer is being used. Some send files forms are grouped by city or state. In those cases, the form will have a locations option that will route the files according to your selection. You wil need to select the purpose of the files (quote, a job, etc.). Then fill out the required and any relevant optional fields, select your files and click on the submit button. If you are using this form for sending an order, there are fields for describing your order. Do not close the form until you get an online confirmation of the uploads. Once the upload is complete, the branch receives links to the files and you will receive an email confirmation. Payment is made with the branch during pick-up or delivery. If submission is for a quote, a representative will send the cost and turn-a-round time before any other action is taken.
Uploading via FTP
Some clients may prefer or have a need for the older FTP method for sending files. We understand this and continue to maintain an FTP option for some locations. If the FTP method is used, the branches are not automatically notified when files are uploaded, as happens with EWO, ishipdocs and the send files forms. After files are uploaded, you will need to contact the branch. To access the FTP option, go to the send files form as outlined in the above section. In the bulleted instructions is a link for the FTP system. Once in the FTP system, select your location. You will be routed to the FTP module specific to the selected location. If you are using Internet Explorer, select the upload option in the selection menu and click on enter. On the next page, you are technically in the FTP. However, Internet Explorer 7 and above requires users to click on Page and then click Open FTP Site in Windows Explorer. Once that is done or if you are using an older Internet Explorer, you can tell when you are in the upload state when the window looks like a regular open folder window. Now, simply drag and drop you files into the window. MAC user and those using browsers other than Internet Explorer need to use an FTP client to upload files. The location specific FTP modules have instructions for these users, as well as the FTP addresses to use. When you upload files, wait for the files to be uploaded before closing the FTP window. For security reasons, you will only see your uploaded files while you have the current window open. You cannot see you files if you close the FTP window then reopen it later. But, the files will be uploaded if you waited until they were fully uploaded before closing the FTP window.
Custom Order Solutions
Some clients have special print ordering or uploading needs that require special ordering methods. Some ARC divisions have the ability to create custom order and upload systems to fit specific needs. Contact your local customer representative if you have custom order needs.
PDF Guides
Acrobat Basic Print Settings includes instructions for Distiller, PDFWriter and Microsoft Office settings.
Printing Issues Troubleshooting relates to issues that may occur while printing PDF files.
PDF - Free 3rd Party PDF Printer Drivers
If you need to make a PDF, do not have full Acrobat but can install software on your computer, here are 2 free PDF printer drivers.
CutePDF Writer
PrimoPDF
PDF - Acrobat Reader
You can get Acrobat Reader here.
Web Based PDF Creator
Neevia PDF Creator can be used when you need to create a PDF file but cannot install a PDF printer driver on your computer.
Additional 3rd Party Downloads and Support
Compression - 7-Zip for PC
Compression - MAC / PC Stuffit Expander
Compression - WinZip
FTP - Core FTP for PC
FTP - FTP Thingy for MAC
Postscript printer driver for PC
Postscript printer driver for MAC