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AIM Customer Story: Frazee Construction

Challenge: Old, slow, and inefficient paper processes for plan management and document records storage.

Solution: ARC’s Archiving and Information Management (AIM) digitized their paper processes, enabling the contractor to manage and store plans and records in a single online application.

Results: All construction documents were uploaded to the site, increasing project speed and efficiency while eliminating the need to carry around sets of plans.

 

Frazee Construction is a third-generation pipeline utility contractor in Colorado Springs. With 12 full pipeline crews and over 50 years experience, Frazee is one of the biggest and best contractors in El Paso County for site utilities and site civil work.

Frazee’s challenge was one most contractors face today: overcoming the inefficiencies of traditional paper processes. With a small corporate office handling such a large operation, the answer would typically be increasing the headcount and building extra facilities for storage. But this would hardly solve the operations issues with managing, filing, storing, and sharing paper plans and important documents.

Bobby Frazee, as Frazee’s owner, executive manager/estimator, wanted to avoid unnecessary costs. And as Frazee grew, he knew that back storage room full of plans was not going to cut it for much longer. He realized technology could drastically improve the firm’s paper-based plan management and document storage.

The Solution

After some research, Frazee discovered ARC’s Archiving and Information Management (AIM) solution. Using this solution, ARC was able to scan and digitize all of Frazee’s plans. But ARC’s AIM does more than simply create a file folder—the solution works according to client-specified parameters, making sure everything is expertly filed and categorized. Then, ARC provided Frazee with online and mobile access to their plans and documents using AIM’s cloud application.

For Frazee, the solution itself was great, but the personal service and scalable costs truly made ARC the right fit.

“ARC was our choice. A big part of it was cost. You pay per user. So, if we’re really busy, and we decide we need 30 people to use the website, we pay per user. They’ve integrated our printing, so we can still print paper plans. They were able to provide turnkey services onsite and offsite,” said Frazee.  

And in era when customer support leaves you on hold or speaking to a robot on the phone, Frazee was thrilled with the in-person service that ARC provided:

“ARC also has onsite tech support, so when we’ve needed support, we have actually had humans down here to help. Not talking to somebody on the phone—they were able to service us in our office, seamlessly.”

Results 

So how effective was the AIM solution for Frazee Construction? If you ask Frazee, the results seem to speak for themselves.

“Above all, we were able to accurately search an individual file or a sheet from an as-built document or a contract and share it easily. Between search fields and file planning, ARC’s Archiving and Information Management (AIM) solved our challenges, enhancing our productivity and efficiency while reducing costs.”

And when asked how his team has adapted to the paperless approach to plan management, Frazee had this to say:

My business partner used to have a truck full of plans for every job, which would mean nine, ten, eleven, twelve big sets of plans. Now, we upload all our construction documents to the Archiving and Information Management site, and he can simply travel with an iPad. The mobile application is very good. Very good. And we use it a lot.”

 

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