In every industry, vendors come and go. Sometimes there are logical reasons, sometimes there aren’t. It’s not uncommon for a new management team to enter and show old vendors the door. Whether it’s good, bad, or just indifferent, change is par for the course.
What hasn’t changed at Psomas—an award-winning, Los Angeles-based engineering firm for the transportation, water, site development, and energy markets—is its relationship with ARC Document Solutions. ARC arrived on the scene in 1998 and still hasn’t worn out its welcome.
The reason for that is, first and foremost, service.
“ARC is huge, and often when companies get that size, the service suffers,” theorized Theo Smith, Psomas’ Director of Corporate Administration. “That is definitely not the case here.”
Initially, ARC provided traditional printing services for large jobs, such as multiple copies of a 500-page project document, which Psomas was not equipped to do in-house. Though at the time, the company did have its own printers, copiers, and plotters for smaller jobs.
What wasn’t so small, however, was the cost involved with leasing major pieces of equipment. Not to mention the attendant maintenance and repairs that were never far behind. But Psomas never thought twice about it. That was just the way things were done.
Three years later, ARC got Psomas thinking about it. More specifically, the potential of ARC’s Managed Print Services (MPS) program.
The concept was simple. ARC would replace the old equipment with brand-new equipment at no capital cost. Plus, everything would be taken care of, from upkeep to toner to paper. Psomas would only pay a monthly fee based on square footage.
Since there were no negatives and plenty of positives, including lower costs and greater efficiency, Psomas signed on the dotted line. Little did they realize how happy they’d be with their decision—and that was 15 years ago.
And that goes double for the IT department.
“IT is ecstatic because ARC takes a bunch of stuff off their plate, like handling the plotters’ driver and hardware issues,” added Smith. “And it works so well because ARC is so responsive and responsible.”
An already solid relationship was further cemented about a year ago when Psomas was in the market for a Smart Board, an interactive whiteboard the company wanted to use for collaborating with its nine other offices—seven in California and one each in Utah and Arizona. It would also make a nifty vehicle for client presentations.
But Psomas had no luck finding one that met its needs or budget. Smith looked to his faithful vendor and broached the subject. It turned out to be a smart move.
ARC just happened to have their own version—the PlanWell SmartScreen. It’s a fully integrated touch-screen PC running Windows 8 that’s designed for making annotations right on the screen. All changes can be saved and then printed, emailed, or shared.
Impressed with the demo ARC did for them, Psomas took two SmartScreens for a test drive with one of their offices. After two months, the company placed an order for several more, making them the first engineering firm to go the Smart Board route.
“We went with ARC’s SmartScreen because it blew away the competition on quality, power, and price,” recounted Smith. “Just another reason why ARC is one of our top vendors—and will be for a long time.”
Psomas couldn’t have engineered it better.