Compliments from Customers in May

Delphine Wilson| May 21, 2017

The compliments keep coming, and some of them show up in more places than just our inboxes.

Check out the Yelp! review below. It’s indicative of how we help our customers everywhere we are, but it sure is nice to have it out there where others can see it!

FYI, S.T.A.R.s are “special thanks and recognition” that are sent in, unsolicited, from happy customers.

 

Riot, Costa Mesa (via Yelp!)– Jessica Dorfman and Team

I looked high and low for a graphic outfit to spruce up my small backyard putting green area. I thought about the wraps on buses, big trucks and cars that I’ve seen. And, through Google, I ran across Riot in Costa Mesa.

After sending an email with some pictures of what I was wanting, they replied, pretty quickly, that it was right up their alley! Brian, the graphic designer along with a super Acct. Exec. Jessica Dorfman, quickly rolled out the red carpet! They offered my wife and I a tour of their facilities, gave multiple feedback on the design and was always quick to return my MANY (and I mean MANY) email questions.

When it came time to put together the estimate, I was surprised how competitive they were (I only found one other company who would even attempt this project), with Jessica being my biggest advocate.

The install team, led by Heather, came out for the site inspection, which, due to the different materials (brick, vinyl, wood & metal), had professional suggestions for the type of film and adhesive products to use. They came back a week later and within 2 days…my masterpiece!

Riot does all kinds of graphic design and big printing jobs as they are a division of ARC Document Solutions, so give them a call first, with any kind of graphic project and ask for Jessica!

 

London, U.K. – Steve Moore

Steve has been an absolute hero just recently, we have been preparing for a Global Sales Conference starting tomorrow in London and he has for sure gone above and beyond what is expected of him and also has been an absolute pleasure to work with. Steve has highlighted issues and came up with suggestions for getting them fixed and without him for sure the printing material would not have been correct.…I absolutely second what Tracy has said. Steve is always the most amazing, dedicated person. He absolutely understands our requirements and delivers flawless results time and time again. He is an amazing asset to my area of the business, and we just wanted you to know how much we appreciate all he does!
Thanks
Tracy & Emma
international architecture firm

 

Phoenix, AZ – Terry Valesquez

Dear Terry-
Once again, you are a rock star in your ability to come through for our last minute printing emergencies! I’m so grateful for your and partnership — thanks for being part of the family!
Jess
regional hospital

 

Southeast Region, Buddy Lyles & MPS Team

I wanted to call and say how pleased I am with your entire team in the way they have implemented the 419 wide-format devices at 125 of our locations. I want to specifically call out Buddy Lyles and his team and let you know how excellent their performance has been, and what a pleasure they have been to work with. It deserves more than just an email!
Charlie
national energy company

 

SoCal – Alfonso Yescas & Team

Good morning Alfonso. Thank you VERY much for all your help last week. According to Bob and Jim, the interview went well and the boards guided the discussion.
Dee
global engineering firm

 

Ft. Wayne, Indiana – Randy Blair

My experience with ARC is primarily with the finished product and the delivery driver, Randy Blair. He is always professional, very helpful, and very, very nice. I’ve never seen him without a smile on his face . He is quick to offer to help deliver documentation to various offices in the office as well. Great guy!
Julie
regional construction company

 

Englewood, CO – Gene Shusta

Gene, I tried to send this a few weeks ago and not sure if Gene got the message. I just wanted to say THANK YOU to Gene he has always been on top of the printers and making them work properly. I know he sometime get intermittent problems that are hard to troubleshoot, but Gene makes the effort to get it working right regardless. He does an amazing job here at CH2M and I didn’t want it to go unnoticed. We all appreciate his hard work and dedication.
Thank you,
Terry
global engineering firm

 

Tulsa, OK – Jerry Garland & Riot Team

Recently worked with Jerry on a large event. He and his team did a great job!
Shari
national health association

 

Denver, CO – Melissa Solano and Team

Melissa & ARC Team,
Thank you so much for the job you just printed for us. I know this wasn’t an easy set to sort through nor compile. And you all literally got every single sheet in the correct order and in the correct sets. By far the best job I have ever experienced and thank you so much!!
Sincerely,
Brian
regional architectural firm

 

Costa Mesa, CA – Phil Bojorquez, Wayne Wernimont and Team

Phil (and Wayne, and everyone else who helped!)
I just wanted to thank you for doing such an amazing job getting this done. So sorry for the DVD snafu, but you pulled it off brilliantly and saved the day!! I really hope that no one had to work on Mother’s Day! I’m just so happy to have this mostly off my plate now. Something this size is always a nightmare, but I was told by the project manager that everything looks beautiful. Yay! 😀
So thank you, thank you, thank you!!!
Sheryl
national consulting engineering firm

 

Irvine, CA – Stephanie Soroka and Team

ARC Irvine Team,
[Accompanying a gift basket…] We appreciate all the effort that goes into all our business printing run smoothly.
The Team
regional architectural firm

 

London, U.K. – John Perrott & Team

Dear Mr. Perrott,
I write today to thank you for your excellent work in completing the documentation for our Client.
We have found your services to offer the following;
The ability to go the ‘Extra Mile’ to meet deadlines on behalf of the challenging delivery programme and a team that challenges you to provide excellence.
We thank you for your considered interaction and excellent communications (during a time of demanding deadlines and a need for 24 hour print delivery) in executing the provision of 80 volumes for the team to read and sign in time for the team to start to mobilise on to our new site to build our Project.
I thank you for your ‘proposal for the provision of managed print services (MPS)’ I keep this document on my desk as it is a reminder that you have ‘listened’ to your client and that you have served us with loyalty and an open minded and friendly approach to winning new work.
Phase 1 is now in its completion stages – stands in the Nine Elms landscape juxtaposed the magnificent landmark the Battersea Power Station in all its glory.
The truly successful delivery of a project lies in the ‘persistence’ of the people involved in it.
With gratitude and thanks,
Joel
international integrated support services business

 

Ontario, CA – Kellie Charleston

Mr. Sarmiento,
It was good talking to you today and having the opportunity to sing the praises of Kelly. She is a true asset to your company.
Hope to hear from you soon,
Stephanie
regional power company

 

Walnut Creek, CA – Sam Patel

Hi, Sam!
Greatly appreciated with your fast response! You rock!
Thank you! Wish you have a great day today and tomorrow and follow with a fabulous weekend!
Vera
regional credit union

 

New York, NY – David Dorfman

Thanks for all your help Dave. You’ve been a welcomed asset to the team. I owe our friend Pete a beer for sending you and Riot in our direction. Cheers!
Steve
national branding agency

 

Costa Mesa, CA – Phil Bojorquez

Thanks, Phil. Yes, everything was there and the submittal was accepted by the City! Yay! You and the ARC team are a great partner to have! Thanks again.
Warm Regards,
Dana
national architectural firm

 

Los Angeles Riot – Team

Forgive the delay. I’ve been drowning over here on the next project. Everything was awesome!
Joy
branding/event/design agency

 

San Francisco – Andy & Team

As we discussed previously, we are happy with your printing services at ARC – my last printing order through your Markham, Ontario, Canada branch ran smoothly even though it was somewhat of a last-minute order. We received notice of delivery on-time from the client group. If possible, please extend my thanks to your management team in the SF Bryant branch, as well as Andy – I think he was taking care of the order and the coordination with the Markham branch.
We are glad that we can rely on your team to help with these cross-border orders!!!
Matt
international landscape/planning agency

 

London, U.K. – Adam Petty and Gavin Jones

Adam/Gavin
Quick note to say a big thanks for producing the new books. You did a great job quickly scoping out the style of book, designing it, and printing it all in a tight time frame. I have just been to the first training session and it was great to see all the students writing their notes in them.
Thanks again
David
U.K. real estate/retail developer

 

Hawaii – Brian Watamura

Thank you, Brian! I’ve fetched the vinyl sticker. Will install once I get back to the valley again. Your service is excellent. I’ll be recommending ARC to my friends.
Robert
sport fishing television

 

 

London, U.K. Danny Turner and Ross Snell

Dear Danny and Ross,
We all wanted to say a personal, huge, huge thank you on all the work you and your team have done to support us through our flagship event. We really are truly grateful for all the hard work you do to achieve this – thank you.
The UK event was a roaring success and we are all catching up on the lovely emails we’ve had from the day.
The photo board was a rip roaring success along with the pull up banners around our tent.
Please pass on our thanks to everyone who has worked on this project – their time, effort and support is absolutely awesome.
Let us know when you are both free for lunch this month so that we can take you out to say a proper thank you.
Warm wishes
Hannah
international medical charity foundation

 

Metairie, LA – Brian Woodhouse

Brian,
I appreciate your fast and efficient handling of both the Canon multifunction and HP Laserjet pickups for us. This was a fast turnaround office decommission and your responses helped us to complete this without any negative impact to our bottom line.
Thank you!
Robert
global engineering firm

 

Los Angeles – Woody Allen

Hi Woody – we received the books. They came out great. We really appreciate your effort on this. Martha was very pleased.
Thank you so much.
Keith
global design firm