Responsiveness is Everything: Having Data Where You Need It When You Need It

Jessica Gopalakrishnan| August 15, 2021

This article was originally published on

Last year in 2017, the United States was tasked with recovering from two of the most devastating hurricanes in history. These natural disasters and other unplanned catastrophes are particularly costly for facilities operators that manage a significant number of buildings. Fires, for instance, are highly expensive. Water crises are the most difficult to resolve. No matter what, though, responsiveness is the key to recovery.

hurricanes disasters

In a recent study, AIMM Market Research and ARC Document Solutions discovered that four information management issues arise above all others in the wake of acatastrophe: record recovery, information restoration, information access, and bringing systems back online. While most respondents of that survey have emergency policies in place, nearly half of those that are prepared are still storing documents physically.

When information is stored on paper, it isn’t just more susceptible to the woes of natural disasters and unexpected chaos. It’s also harder to find. Finding the right information, that survey discovered, can often take upwards to an hour depending on the number of buildings a facilities team is managing. That means floor plans, shutoffs, permits, warranties — they’re all too far out of reach too late when they’re really needed.

Ensuring that vital information is on hand when necessary is the catalyst for a new generation of facilities managers moving their data into the cloud. Catastrophes strike unexpectedly, and when they do, responsiveness is heavily augmented by information being readily available. When not in crisis, the shift to the cloud enhances productivity and reduces operating costs.

In addition, the study uncovered other productivity issues. New hires on facilities teams often take months — if not nearly a year — to reach peak efficiency. Transfer of knowledge and onboarding are made easier after adopting cloud technology, reducing cost-inhibitive slowdowns as new employees enter the workforce.

facilities graph

Switching to the cloud provides a long-term return on investment, affeting everyday productivity and alleviating issues that arise from shifts in company personnel, natural disasters, and more. Adopting cloud technology is key to sustainability in an ever-changing built environment, and chances are, doing so sooner rather than later could save quite a bit of money for an organization, too.

Want to learn more about how to best analyze gaps you may have so you can prepare for a catastrophe? Check out ARC’s eBook on the subject.


5 States Where School Safety Legislation Helps Secure Funding to Improve Building Security

New School Safety Funding and Legislation: What Facility and Operations Teams Need to Know

What Fast-tracking NFPA 3000 Means for a Facility’s Active Shooter Plan

When Catastrophe Strike Facilities: Frequency, Cost, Risk Mitigation

Emergency & Life Safety Product Overview

How Prepared Are You for the Next Emergency?

Emergency & Life Safety: 5 Gaps Fixed with Mobile Facilities Dashboards

Campus Safety: Preparing for Emergencies (Webcast)

Emergency Preparedness for the Modern Facilities Leader (Webcast)

Have questions? Give us a call at 833-272-8880 or contact us here