APP Store step-by-step guide
A member of our Professional Services team will be contacting you to explain the simple process. For your convenience, we have included a brief overview with a detailed set of FAQs.
- Prepare: One of our migration experts will contact you to begin the process. You should let your team know the change is coming. You can download the app from the App store (some customers may require their IT department assistance).
Note: Desktop Sync users will need to install the new ARC Facilities Sync tool (IT department assistance may be required).
- Migrate: Our migration expert will work with you to coordinate the appropriate dates for the migration. (Note: During this period, we will ask that you refrain from adding new content to the system. You can continue to view and access existing content).
- Enjoy: Once your account has been fully migrated, our migration expert will let you know. You and your entire team can sign-in and enjoy the new interface, new features, and upgraded experience.