2430 Mariner Square Loop, Suite A
Alameda, CA 94501
Phone: (800) 360-2679
Fax: (510) 769-1459
Monday – Friday: 8:00 AM – 5:00 PM
This is a non-printing branch.
Shirley S. is a super billing specialist and was always available to answer any of my questions. She was able to walk me through the system and add and deleted machines as we got our machines set up. The whole ARC team has been fantastic from set up to follow up. Thank you for making this transition so smooth!
We're glad to hear it's been a smooth transition. We appreciate your business!
Excellent customer service, very friendly and quick. There was an error with my order however when I called, the lady who answered the phone was very nice and informed me someone will give me a call. 15 mins later I get a call from Ron who was amazing! Thank you guys. Your team is great!
Thank you, Shiela! We are glad we were able to straighten out your order!
Tony V. is super! He is always able to run my copies on short notice. There is never a mistake. When I put in a request, I can always rely on having the copies done right and on time. Many, many thanks!
Many thanks back at you Jim! We truly appreciate your business and the positive review.
Ben is great! He's always willing to help even though it's out of his department. He's quick to respond to all my request and is patient to explain billing and charge rates, super knowledgeable. I'd surely recommend him to handle any account, he's awesome with ours!
Thanks for the recommendation. We appreciate your business and the positive feedback.
Alyzza has been very helpful since she took over our account! She responds quickly and provides detailed information. I look forward to working with her further!
Freddie is always responsive and helpful when we have an issue. I know I can always count on him to solve the problem. Thanks, Freddie!
Great customer service, great product and a fast turnaround time!
Amanda and Maria in the Accounts Receivable department always answer my requests quickly regarding invoices. Very helpful and pleasant!
We would like to thank our billing specialist Alyzza D. for being so prompt and helpful to our office. It has been a pleasure working with her and this company over the years.
The pleasure is all ours, Jessie! Thanks for the positive review.
Thanks Amanda Martin for your prompt response to our request for additional information.
We'd like to thank Jerome Hong for representing us and getting our requests completed on time. MPS has been a valuable service for us and Jerome has supported us all the way. Thank you Jerome!
Great to hear and we agree--Jerome is awesome! Thank you for the review.
Kudos to a great team of people who truly come through on providing great service and a complete document management solution to our business. When I need a problem solved, our partners at ARC come through in aces A to Z. John; Steve; Christina, Jeremy, all heros.
Thanks for the kudos! We're honored to be your partner in printing and appreciate the feedback.
Prompt in resolving any kind of issues.
Thank you Ben for your amazing customer service and the quick turnaround of the monthly reports!
Thanks to Saul who came to DDD to set up a new plotter. Not only was he very thorough and informative on the day he set the machine up, he has followed up repeatedly, and returned to our office to resolve any issues. Our entire office has remarked on how Saul is prompt and knowledgeable, and how he goes above and beyond what is required. He an absolute pleasure to work with! Thanks again Saul!
Thanks Jerome, for always setting the bar for excellent customer service!!! You are greatly appreciated!!!
Thanks for the kind words! We appreciate the five stars.
Great working with Melisa Tudzinovic each month for our reporting needs - she is very responsive & always helpful.
Great to hear! Thanks for taking the time to review.
Thank you Jerome Hong for your amazing customer service.
Jerome Hong and I met many years ago at HMH. He has helped me through urgent and difficult situations over the years. I appreciate his help always.
Jerome Hong has been an awesome rep for HMH! We love him and we love Arc
Arc and Jerome always do a great job, complete awesome customer service and 1 stop shop.
Thanks for the five stars, Alex!
Jerome Hong and Team ARC helped us find the right printing solution with the best pricing. They continue to deliver on all their promises and exceed our expectations!
Always great service! Great team!
Excellent service, always available to take care of any request right away and with a smile!
Very fast and professional. Great for all of our printing and service needs.
Glad to be of service, Marcus. Thanks for the stars!
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