Alameda Equipment and Supplies

Rating: 5.0 - 25 reviews

ARC
2430 Mariner Square Loop, Suite A
Alameda, CA 94501
United States

Phone: (800) 360-2679
Fax: (510) 769-1459
Email: norcal.helpdesk@e-arc.com

Hours

Monday – Friday: 8:00 AM – 5:00 PM

  This is a non-printing branch.

Ratings & Reviews

5.0 /5

Based on 25 Reviews

Your Rating

Customer reviews

5 /5
Mimi Madayag 2017-07-25

Shirley S. is a super billing specialist and was always available to answer any of my questions. She was able to walk me through the system and add and deleted machines as we got our machines set up. The whole ARC team has been fantastic from set up to follow up. Thank you for making this transition so smooth!

Team ARC

We're glad to hear it's been a smooth transition. We appreciate your business!

5 /5
Shiela 2017-07-20

Excellent customer service, very friendly and quick. There was an error with my order however when I called, the lady who answered the phone was very nice and informed me someone will give me a call. 15 mins later I get a call from Ron who was amazing! Thank you guys. Your team is great!

Team ARC

Thank you, Shiela! We are glad we were able to straighten out your order!

5 /5
Jim 2017-07-18

Tony V. is super! He is always able to run my copies on short notice. There is never a mistake. When I put in a request, I can always rely on having the copies done right and on time. Many, many thanks!

Team ARC

Many thanks back at you Jim! We truly appreciate your business and the positive review.

5 /5
Yutti Jira 2017-06-29

Ben is great! He's always willing to help even though it's out of his department. He's quick to respond to all my request and is patient to explain billing and charge rates, super knowledgeable. I'd surely recommend him to handle any account, he's awesome with ours!

Team ARC

Thanks for the recommendation. We appreciate your business and the positive feedback.

5 /5
Ava Marks 2017-06-28

Alyzza has been very helpful since she took over our account! She responds quickly and provides detailed information. I look forward to working with her further!

5 /5
Gina 2017-06-22

Freddie is always responsive and helpful when we have an issue. I know I can always count on him to solve the problem. Thanks, Freddie!

5 /5
Louise D. 2017-06-15

Great customer service, great product and a fast turnaround time!

5 /5
Cathy Ridley 2017-06-13

Amanda and Maria in the Accounts Receivable department always answer my requests quickly regarding invoices. Very helpful and pleasant!

5 /5
Jessie M. 2017-06-13

We would like to thank our billing specialist Alyzza D. for being so prompt and helpful to our office. It has been a pleasure working with her and this company over the years.

Team ARC

The pleasure is all ours, Jessie! Thanks for the positive review.

5 /5
Serge 2017-06-13

Thanks Amanda Martin for your prompt response to our request for additional information.

5 /5
Verde Staff 2017-06-06

We'd like to thank Jerome Hong for representing us and getting our requests completed on time. MPS has been a valuable service for us and Jerome has supported us all the way. Thank you Jerome!

Team ARC

Great to hear and we agree--Jerome is awesome! Thank you for the review.

5 /5
Christine Foster 2017-05-31

Kudos to a great team of people who truly come through on providing great service and a complete document management solution to our business. When I need a problem solved, our partners at ARC come through in aces A to Z. John; Steve; Christina, Jeremy, all heros.

Team ARC

Thanks for the kudos! We're honored to be your partner in printing and appreciate the feedback.

5 /5
Ninjee 2017-05-31

Prompt in resolving any kind of issues.

5 /5
Sandra Jarjura 2017-05-31

Thank you Ben for your amazing customer service and the quick turnaround of the monthly reports!

5 /5
Niluka de Pinto 2017-05-31

Thanks to Saul who came to DDD to set up a new plotter. Not only was he very thorough and informative on the day he set the machine up, he has followed up repeatedly, and returned to our office to resolve any issues. Our entire office has remarked on how Saul is prompt and knowledgeable, and how he goes above and beyond what is required. He an absolute pleasure to work with! Thanks again Saul!

5 /5
Jerome Hong 2017-05-25

Thanks Jerome, for always setting the bar for excellent customer service!!! You are greatly appreciated!!!

Team ARC

Thanks for the kind words! We appreciate the five stars.

5 /5
Sandy Vu 2017-05-25

Great working with Melisa Tudzinovic each month for our reporting needs - she is very responsive & always helpful.

Team ARC

Great to hear! Thanks for taking the time to review.

5 /5
Angela Catura 2017-05-24

Thank you Jerome Hong for your amazing customer service.

5 /5
Sheri Huckaby 2017-05-24

Jerome Hong and I met many years ago at HMH. He has helped me through urgent and difficult situations over the years. I appreciate his help always.

5 /5
Tim Serna 2017-05-24

Jerome Hong has been an awesome rep for HMH! We love him and we love Arc

5 /5
Alex 2017-05-24

Arc and Jerome always do a great job, complete awesome customer service and 1 stop shop.

Team ARC

Thanks for the five stars, Alex!

5 /5
Derek S. 2017-05-23

Jerome Hong and Team ARC helped us find the right printing solution with the best pricing. They continue to deliver on all their promises and exceed our expectations!

5 /5
Christina Sanchez 2017-05-23

Always great service! Great team!

5 /5
Andrea Powell 2017-05-17

Excellent service, always available to take care of any request right away and with a smile!

5 /5
Marcus D. 2017-04-13

Very fast and professional. Great for all of our printing and service needs.

Team ARC

Glad to be of service, Marcus. Thanks for the stars!

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