Managed Print Services – MD/DC/VA

Rating: 4.7 - 11 reviews

ARC
9130 Red Branch Road
Columbia, MD 21045
United States

This is an MPS specific location page. Please look up the appropriate Maryland, Virginia or Washing DC location page for other document services.

Phone: (410) 992-9611
Email: Columbia.helpdesk@e-arc.com

Hours

Monday - Friday: 8:00 AM - 5:00 PM

Manager

Tony Ross

Ratings & Reviews

4.7 /5

Based on 11 Reviews

Your Rating

Customer reviews

5 /5
Josh 2017-06-21

Scott Eggleston is friendly and helpful, and always exceeds expectations. Thanks Scott!

2 /5
Bruce Manger 2017-06-19

Scott Eggleston is always extremely helpful with orders and every-day printing and processing. However, the main ARC location in Baltimore was extremely slow recently in providing a quote for 200 sets of a 20-page color report (it took a week to get the quote). My client grew a bit impatient and got a quote from another printer for essentially the same glossy report for less than 1/5 the cost. I haven't compared printing costs for drawings; maybe they're more competitive.

Team ARC

Glad to hear Scott’s getting it done for you, Bruce. As for the Baltimore shop, we apologize for the lengthy delay in getting you the quote. It was our bad! We actually quoted the job the same day, but our team lost track of it internally. We take a lot of pride in our customer service, and we’d love a chance to gain back your trust if you’ll give us another try. We hope to see you in the shop soon!

5 /5
Melanie 2017-06-19

Scott Eggleston is our representative for ARC and we could imagine a smoother printing service provider! Always helpful, polite, and fast!

5 /5
Serena P 2017-06-19

Great service!

5 /5
Hilary 2017-06-16

I can't imagine not having Scott Eggleston at Hord Coplan Macht - he is very reliable and great to work with!

5 /5
Sarah K 2017-06-16

Service and quality is excellent. Always accommodating on time and ready to help!

5 /5
Jordan 2017-06-15

I'm sure that ARC is a fine company, but these 5 stars got to Scott Eggleston

5 /5
Fabian Gomez 2017-06-02

Greg Kessler and ARC have all been very accommodating. Our print center at the University of Maryland School of Architecture, Planning, and Preservation has been a huge hit with the students. When issues arise, Greg is very responsive and takes our issues seriously. I couldn't be anymore please with ARC and the services they provide.

5 /5
Dennis Young 2017-06-02

We can always count on ARC to meet our ever changing demands. Our "go to" company for all of our print services!!

5 /5
Shannon Ryan 2017-06-01

Our representative at Design Collective, John Walker, is top notch! He's helpful, dependable, and has a sense of urgency with every print job regardless of the parameters.

Team ARC

Great to hear! Thanks much for the feedback, Shannon.

5 /5
Emilie Carter 2017-05-31

John Walker, at the Design Collective office, is fantastic. He is timely, helps troubleshoot issues, and produces quality products.

Team ARC

Thanks for the five stars Emilie. We appreciate the review.

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