Seattle

Rating: 5.0 - 53 reviews

ARC
2730 Occidental Ave S
Seattle, WA 98134
United States

Phone: (206) 622-6000
Fax: (206) 622-6712
Email: seattle.cs@e-arc.com

Hours

Monday - Friday: 8:00 AM - 5:00 PM (after hours & weekend availability by request)

Manager

Ann Eng

Ratings & Reviews

5.0 /5

Based on 53 Reviews

Your Rating

Customer reviews

5 /5
Cynthia 2017-08-16

ARC is a great resource for all our printing and resource needs. They have a wide variety of products and are always prompt in meeting my requests. Just last week they saved my panicked self when I had to request two rush jobs! I would highly recommend their service.

Team ARC

Thank you, Cynthia! You can always count on ARC for all your time-sensitive projects! we are here for you!

5 /5
Zheng Fang 2017-08-11

Addendum to my last review; big shout out to Erin for helping me out at the last minute! Very helpful and always excellent! :)

Team ARC

Thanks for the shout-out to Erin!

5 /5
Zheng Fang 2017-08-11

I don't think I've ever worked with any company with better customer service and ability to deliver last minute projects. Sometimes the people I work with have crazy changes or very tight deadlines but ARC always delivers. I would definitely recommend ARC to anyone who printing needs before any other company.

Team ARC

Thank you, Zheng! ARC always delivers for our customers no matter the changes or deadline. We appreciate your business!

5 /5
Denise Wickwire 2017-08-04

To whom it may concern, We would like to thank ARC printing for their prompt and professional services. We use ARC printing for all of our architectural printing needs and they are always prompt and willing to go the extra mile for us when it comes to details and deadlines; with deliveries that are clear and concisely labeled. I would also like to personally thank Joyce Mathison for her many years of professional service. She is always polite, courteous and professional. Many of our staff have worked with Joyce over the years and she is always a pleasure to work with.

Team ARC

Thank you for the kinds words for Joyce and the Seattle crew! We are lucky to have loyal customers like yourself who allow ARC to keep earning your business! We will keep providing you great customer service!

5 /5
Thomas Detrick 2017-08-03

I ordered a full set of plans form Erin and they were delivered same day to the office. Can't get much better than that! Thanks again Erin!

Team ARC

Thank you for the shout-out to Erin! We specialize in providing same-day service for our customers. We appreciate your business!

5 /5
Brittany 2017-07-31

Gary and Christine are amazing to work with! They always handle our requests quickly and are always so happy to help!

Team ARC

Thanks, Brittany! ARC is always happy to help our great customers!

5 /5
Ryan 2017-07-27

Christine has bailed me out more times than I can count. She is a pleasure to work with. Products always look great and they turn them around quickly and accurately.

Team ARC

Thanks, Ryan! ARC is always ready to serve our customers with a smile!

5 /5
Guy Cournoyer 2017-07-21

Guy is extremely helpful, friendly and thorough. Very good team member to have on your staff

Team ARC

Thank you for your positive review!

5 /5
Allison Ainslie 2017-07-11

Always communicative, prompt, friendly.

5 /5
Mary Walker 2017-07-11

They will take care of you here. Gary especially goes above and beyond for Dawson Design Associates. Always delivers on time, every time.

5 /5
Kathryn Gannon 2017-07-06

Communicative and ahead of schedule!

5 /5
Van 2017-06-20

I had an excellent experience with ARC. Communication was prompt, service was excellent, and we were very pleased with the proof and final product. The pricing was very competitive at 4 times cheaper than our internal corporate print shop, and 2 times cheaper than other local print shops I inquired with. I will definitely work with ARC in the future.

5 /5
Kris Wahl 2017-06-19

Faced with a last minute emergency (our local NYC printer failed to ship our deliverables out on-time) we approached ARC with a rush print job needed for an important meeting that day. ARC could not have been more helpful. Everyone I dealt with on their staff was respectful and courteous. They worked to quickly understand and process my order while providing me with the peace of mind knowing our deliverable was in highly-capable hands. In the end they delivered a high-quality product a few hours ahead of the meeting. I can’t thank them enough for their flexibility, promptness, and commitment to quality.

5 /5
Megan Ferguson 2017-06-14

Arc Seattle creates a perfect product the first time around. Every year, my lab needs to have a 400+ page report bound with a "perfect binding." We have tried working with at least two other printers besides Arc-Seattle, but we had to reject the work from the other printers due to the poor quality of the bindings. Arc-Seattle always delivers what we want, with a fast turn-around time, and at a very competitive price. We have never been disappointed with their work.

Team ARC

That's great to hear Megan! We appreciate the positive feedback.

5 /5
Madeline Barry, NELSON 2017-06-07

Cathy is an absolute rock star. I had two last-minute requests this week, and she took my deadline very seriously. She was proactive, communicative, and helpful in getting the right files uploaded. The Seattle ARC team is giving the other locations a run for their money- I have never felt so comfortable with outsourcing print jobs before. Thank you for all your hard work!

Team ARC

Great to hear! We love helping awesome customers like you.

5 /5
Kathryn Beery 2017-05-26

The Seattle team always goes above an beyond to make sure our presentation materials are perfect and delivered FAST!

Team ARC

Great to hear, Kathryn. Thanks much for the five star review!

5 /5
Kathryn Beery at Bayley 2017-05-25

You guys are the BEST!!! Thank you so so much.

5 /5
Suzanne Odgers 2017-05-24

Have I told you all lately how awesome you all are. Best printing company HANDS DOWN. Thanks for everything. Respectfully, Suzanne Odgers Project Administrator Bassetti Architects

Team ARC

Thanks Suzanne--we never get tired of hearing it!

5 /5
Chris 2017-05-19

Our company orders many different sized plans from you guys Monthly and you have them ready for pick up the next day or even drop them off if we are too busy. We very much appreciate your timely responses, and professional service! Thank you

Team ARC

You're most welcome Chris! We are happy to be of service. Thanks for the feedback.

5 /5
Danielle Hursh 2017-05-19

Joyce Mathison and the Team at Seattle ARC are amazing. We requested their assistance with a large complicated replication of materials without the digital files and a quick turn around time. The product they delivered was beautiful and right on time! Our team has enjoyed a long relationship with ARC, they are our go to partner for printed materials.

Team ARC

We're honored to be your partner in printing! Thanks for the review.

5 /5
Lucille Richards 2017-05-17

I have been working with Joyce Mathison at your Seattle office for years now. She constantly goes above and beyond for everyone at my office to ensure the product is delivered on time. She's a joy to work with! I highly recommend her services and ARC to all.

Team ARC

Thank you! Joyce and the Seattle crew are fabulous. We appreciate the feedback.

5 /5
Tuyet Demick 2017-05-16

Joyce Mathison was referred to me from a co-worker and she did not disappoint. She was great to work with, incredibly responsive and thorough. We had a project that required a quick turn that had several moving pieces and she did not skip a beat on getting it done within budget and on time. I loved that she also followed up to make sure everything was as we had discussed and ordered. Working with her was a pleasure. I would highly recommend her and company to anyone looking for printing services.

Team ARC

The pleasure is all ours and we appreciate the recommendation!

5 /5
Dale Carlson, Buffalo Design 2017-05-16

Always courteous and professional- couldn't ask for better service. We can always count on ARC Seattle to deliver, even when we mess up things on our end. Thank you!

Team ARC

Thank YOU Dale. We appreciate the review!

5 /5
Theresa Barreras 2017-05-16

ARC Seattle has been great to work with. They are always very responsive and fast. They help find the right solution so the finished product is exactly what is needed.

Team ARC

Great to hear Theresa! Thanks for the review.

5 /5
Guye 2017-05-16

Quick, accurate, friendly service and competitive pricing. What more could you ask for.

Team ARC

Thanks much for the positive feedback!

5 /5
David Goldberg 2017-05-16

Joyce from the Seattle location is extremely helpful. She always responds to us immediately. We are very pleased with her quality of service!

Team ARC

Glad to be of help! Thanks for the positive feedback.

5 /5
Tyson Wittrock 2017-05-16

I have been working with the Arc team for almost 4 years now and it is one of the best working relationships I have ever had. Joyce Mathison is absolutely amazing and a pleasure to work with! She has always worked with me to get the job done, even when the timeline is tighter that I would like it to be. The quality, and customer service is second to none, and I don't say that lightly.

Team ARC

Thanks for the high praise, Tyson! We appreciate the review and your business.

5 /5
Kim Demarest 2017-05-15

ARC Seattle has amazing customer service and astounding printing. They are affordable and far more personal than FedEx/Kinkos. They have courier services, scanning, printing, binding, and mounting which are all held to their impeccable standards. If there is something wrong, they are willing to work with you to make it right.

Team ARC

We work really hard to satisfy our customers and we're happy to hear we're on the right track. Thanks so much for your feedback, Kim.

5 /5
Ashley at Seattle Seahawks 2017-05-15

Anytime we have a last minute print project, ARC always makes it happen by going above and beyond and overdelivering every time! A huge THANK YOU to the Seattle ARC team and everything they do for us--you guys are literally the best!

Team ARC

The Seattle team rocks! Thank you for your review.

5 /5
SirenSong Productions 2017-05-15

Efficient, accurate and quality service. Seattle ARC has always provided prompt & reliable turnaround on my music printing deadlines, delivered by friendly knowledgeable staff. Thank you for providing such an important service to my business!

Team ARC

We're happy to help! Thanks for your positive feedback.

5 /5
Glen Iwasaki 2017-05-15

ARC has consistently provided the Seattle Seahawks with great quality printing. They have provided superior service over the last few years and are a partner we depend on. Joyce Mathison in particular has gone above and beyond to assist us in getting projects done. I wish there was a sixth star.

Team ARC

Thanks for the six stars, Glen! We're happy to be your partner in printing.

5 /5
Kelsey Miller 2017-05-15

Hi Gary – Nice catch! You guys are always so on top of everything! Kelsey Miller, Sellen

Team ARC

Thanks Kelsey! We appreciate your positive comments.

5 /5
Kendall 2017-05-15

I have had so many different printing projects for my wedding handled by Joyce and her team and they have all turned out AMAZING and so far exceeded our expectations! Thank you for the consistent, wonderful service!

Team ARC

Hope the wedding goes well/went well, Kendall. It was a pleasure to help. Thanks for the review!

5 /5
Cindy N 2017-05-15

Have been a client of ARC for many years. Cathy Eck's client support has helped us enormously as ARC moves forward in business. Greatly appreciate both her and Jeanie Farley's excellent care and customer service.

Team ARC

Cathy and Jeanie have built a great team -- we're glad to get it done for you! Thanks for the stars!

5 /5
Adam at Skanska 2017-05-11

Thank you so much for getting the Yakima drawings in to the order. It was a huge surprise and will be a huge help for some work I need to get completed this weekend. It is so nice to have a partner that is willing to go the extra mile without being asked.

Team ARC

You're so very welcome, Adam. Let us know how else we can help and thanks for your feedback.

5 /5
Sarah 2017-05-11

Hi Gary, I just wanted to send a huge THANK YOU your way! The documents looked good and your delivery speed was phenomenal! I appreciate your help with everything so much. Thanks again,

Team ARC

Our pleasure, Sarah! We're here for you! Thank you for your review.

5 /5
Danielle Olliges, Graphic Designer 2017-05-11

Hi ARC! You guys are the absolute BEST! I can't tell you how many times you've pulled through at the 11th hour and saved my bacon!! I could not have asked for a better reprographics company -- your productions are Grade A-Awesome and always make us look great! You have never missed a deadline and constantly surprise my clients and co-workers with a stellar deliverable. I don't hesitate for a second to recommend you to EVERYONE! Also, Cathy -- You are the greatest and always so cheerful, helpful, and on top of your game! There is just not enough thanks I can give you guys -- but I appreciate you all soooo much! 100 gold stars! :)

Team ARC

Thank you so much for taking the time to give your review, Danielle. We're happy to help whenever we can. We appreciate your feedback and the gold stars!

5 /5
MeLissa Johnson 2017-05-11

Hi Gary, I wanted to let you know that my last day at Skanska is today. I am going to give being a stay at home mom a try. I just wanted to say that you have been so wonderful to work with. You’ve made my job over the past years much easier than it would have been had I been working with a different reprographics company. I’m sure I’ll make my way back into the industry someday and will look you up. Thanks, MeLissa Johnson Senior Project Engineer

Team ARC

Best of luck MeLissa! We've enjoyed working with you and look forward to seeing you sometime in the future!

5 /5
Joyce Nilsson 2017-05-11

We especially appreciate the re-delivery of the job when your office is finished, and frequently before the due date and time. Also, I appreciate the communication effort you go to keep us informed if something comes up. Sometimes that takes a great deal of patience on your part, but it keeps the job moving since we are on a schedule.

Team ARC

Happy to be of help, Joyce. Thanks for the feedback.

5 /5
Jennifer LaCour 2017-05-09

We needed color brochures for a presentation with a very short turnaround time. Erin at ARC was able to interpret what we wanted, and help us create a brochure that communicated our message brilliantly. The end product was fantastic.

Team ARC

So great to hear. Thanks for the positive feedback!

5 /5
Pauline 2017-05-09

ARC has done quality work for me for a number of years. The staff is easy to work with and the turn around time is terrific.

Team ARC

So happy to hear our Seattle team is on it! Thanks for the review.

5 /5
Todd Johnson 2017-05-01

I had some very large banners to be made in a short amount of time...and Riot-Arc Seattle did the job amazingly! Thanks for helping to make my trade show a success!

Team ARC

So glad to have been of help, Todd. We look forward to working with you again!

5 /5
Steve Hammer 2017-05-01

Always responsive and helpful.

Team ARC

Thanks for the shout out Steve! We appreciate your business.

5 /5
Sherryl Kaster / Fine Print LLC 2017-04-29

I have worked with ARC for many years and they are invaluable to my business. They are fast, experienced, great pricing and have excellent customer service. I have rarely had a problem with the print quality but they are quick to redo my orders if necessary. I work with a few people there on an almost daily basis - Joyce, Darren, Gary, Cathy, Guy and Christine (plus others) always have my back. We work well together as they have taken the time to understand what I need and become vendor partners which is a tremendous asset! Thank you for helping me out, researching for me, working on estimates, looking out for me and for the smiles and help when I come to pick up orders. I suggest using this company for your document and digital needs. Sherryl Kaster

Team ARC

Thanks Sherryl! We will always have your back and appreciate the positive feedback.

5 /5
Caitlyn 2017-04-28

When I have specialty orders that are a bit... Tricky. I am treated with the utmost respect and not as a troublesome customer. I get answers promptly and am rewarded with a great product.

Team ARC

And, we're rewarded with great customers like you, Caitlyn! Thanks for your business.

5 /5
Arlene Carter 2017-04-26

Experienced, fast, accurate and reliable. Great customer service. ARC-Riot is my first choice for specialty printing projects. Can't recommend them highly enough!

Team ARC

Thanks much for the recommendation, Arlene! We appreciate your business.

5 /5
Mike Murrow 2017-04-26

I've worked with ARC for some time now and every time I work with Ann Eng or Cathy Eck, everything goes right. I love the service, and customer support. Always a pleasure.

Team ARC

It's a pleasure to work with you too, Mike! We appreciate the positive feedback.

5 /5
Deron Hayes-Hirschy 2017-04-26

Fast & professional! Excellent work.

Team ARC

Thanks for the positive feedback. We appreciate it and your business!

5 /5
Sherryl Kaster / Fine Print LLC 2017-04-26

I have worked with ARC for many years and they are invaluable to my business. They are fast, experienced, great pricing and have excellent customer service. I have rarely had a problem with the print quality but they are quick to redo my orders if necessary. I work with a few people there on an almost daily basis - Joyce, Darren, Gary, Cathy, Guy and Christine (plus others) always have my back. We work well together as they have taken the time to understand what I need and become vendor partners which is a tremendous asset! Thank you for helping me out, researching for me, working on estimates, looking out for me and for the smiles and help when I come to pick up orders. I suggest using this company for your document and digital needs. Sherryl Kaster

Team ARC

We agree, Sherryl--the Seattle team is amazing! We will always have your back and appreciate being your vendor partner.

5 /5
Tina Smith 2017-04-25

ARC was extremely helpful in pulling together a presentation for us in less than a day and on a moment's' notice.

Team ARC

Thank you Tina. we appreciate your comment. We will continue to do our best for your and your company.

5 /5
jacek mrugala 2017-04-25

courteous and quick

Team ARC

Thanks for the shout out!

5 /5
Suzanne O. 2017-04-25

I absolutely love this printing company. I have used them quite often for large prints and they not only make the deadline, they are often ahead of schedule. If there is a problem, they contact me immediately. They are courteous, fast and they know what they are doing. They even double-check our sheet counts which I think goes beyond the call of duty. All the staff, especially, Cathy, Guy, Erin and Robert are experts in this field and you will not be disappointed. I even talked a co-worker, who was using a different print company to move over to ARC.

Team ARC

Thanks so much Suzanne. We can't begin to tell you how much your review and your business means to us! We will continue to strive to be the best. Comments as such makes our jobs so rewarding.

5 /5
Cathy Eck 2017-04-13

I wanted to extend my thanks to one of your staff members, Cathy Eck. She has been my contact at the Seattle ARC and she has been a God-send! I have been an ARC customer for over 10 years,( maybe even 15... but who's counting?) and always dealt with the Bellevue ARC. I developed a great client relationship with one of team there and counted them among my secret weapons to provide the service I need to my co-workers and project owners and mgmt. When I moved back to a home base in Seattle, I was so sorry to not have my Bellevue "Team" to rely on. Logistically, Seattle made sense and personnel changes in Bellevue were also a contributing factor. Then I found Cathy! My new company had some unique issues right from the start, a different company with almost an exact name as ours in your system, our company going by so many different entities, and multiple projects all firing at the same time. My own less than stellar "tech" skills didn't help much either I suppose. But each time, it seemed that Cathy was able to sort out the mistakes with billing, miscommunications on orders, and delivery needs. I know that things will ultimately happen to cause some hiccups but when I know there is a person I can call or email and get some help, it all seems to go smooth for our company. There were some voices in this new company that wanted to use an alternate printing company but I insisted on ARC and I am so glad I did. Cathy is a jewel in your crown. Thanks for giving me an opportunity to thank her for the high end customer service she has provided to our company. Donna Herr Trammell Crow RESIDENTIAL ( Maple Multi-Family Operations)

Team ARC

Wow, Donna! Thank you for your insistence that your company use ARC. We're pleased you found Cathy and really appreciate your review and continued support!

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