Night shift seems extremely challenged sometimes. Unable to follow written instructions.
Thanks for letting us know. We take a lot of pride in our customer service no matter what time of day a request comes in, so getting feedback like this keeps us on our toes. Thanks for the opportunity to redo your job to your satisfaction.
I think I spent an hour over 2 days trying to complete an order on the print center pickup tab, and chatting with Leonard. I used all 3 browsers - IE, chrome, & firefox. I finally ended up calling & getting email instructions. You try it - it doesnt work. Otherwise, everything's great (as usual). Fix your website, though.
We’re sorry to hear about your trouble with our online print order form; it normally works like a charm. Thankfully, we still have plenty of people behind all our technology, and they’re eager to serve. We encourage you to contact us the moment you encounter any difficulties in the future. We’d love to help save you time and ensure your order is submitted just the way you want it!
Lousy service. Called in the order at 10:30 AM. 4PM on Friday now, still a no show. Missed our deadline.
Our apologies, Ian. The missed deadline is on us. As much as we hate to discover a fault in our customer service, without hearing about it, we can’t correct it, so thanks for letting us know. We appreciate your business and hope we get a chance to make it up to you the next time you come in.
This place is horrible I called and called and called I spoke with a young lady ----- and she was very rude and disrespectful with me. Up on me I called back and no answer this place is horrible
We’re sorry to hear you had a poor experience, but we’re having difficulty finding a time when we weren’t available on the phone. With just two employees, it makes coverage and conversational skills a must! If there’s been a misunderstanding, please contact us directly, and ask for Kurt Kelly, the branch manager. We appreciate our clients and pride ourselves on customer service, so if we can make it right, we’re eager to do so.
Poor customer service! Wasn’t open at 8am like front door stated. Called and spoke to ----- around noon to see if ARC was open, being that it was a Friday. She rushed me off the phone, and they were closed before 5pm. Will never use ARC services again. - Friday, December 21th
We must have just missed one another – we did open just a few minutes late on Friday, and we apologize. As a small shop, we’re always scrambling to get it done for our customers so if we can do anything to restore your confidence in us, we’d appreciate the opportunity. Please call again, or drop and speak to Kurt Kelly, our branch manager.
serious lack of communication between everyone in arc. sent a printer with no ip address and sent booklets of instructions that were not applicable to the printer. I was bombarded with emails and calls requesting meter read during and after I spelled it out to them that I was not able to provide a count. two weeks later, finally a tech came out and connected the printer. during that time and even after sending the meter count, multiple different people are asking me for the read. There needs to be better communication in their company. This has taken my time away from my actual job!
Thanks for letting us know about your experience, though we’re sorry it was such a poor one. We’re having trouble identifying your account, so please contact us at your earliest convenience and ask to speak to our MPS Director, Mike Stockham, for help in resolving the problems you’ve had with your equipment. We take a lot of pride in our customer service, and in this case, we’d love to make your next experience a better one.
I've spent almost $12,000 with the Dayton/Cincinnati branches of this company over the last couple of years, and now we're haggling over $400 of expenses that were not included in their original estimate. Everything was great until July of 2017, and then I couldn't get an accurate bill. Will never use again.
We were sorry to hear of the billing problem you had with us, Errin, but grateful that we had the opportunity to make the changes required to resolve it. We’re glad to continue doing business with you, and we look forward to our next job together!
Nice folks. But it's been a lot of lack of communication for color sample proofs to be made. Maybe they are too big and one department doesn't know what another department is doing? I went to look at a 3rd proof last Friday and saw there were two other proofs at the front desk that I was not aware of. All 3 looked identical and had no dates on them. I had only seen proofs at the night desk. Seems confusing. Again, nice folks, but I'm seeking more expedience and communicatino on a production job for my business and my commercial clients. It shouldn't be so difficult.
Thanks for letting us know about your issues with our service, Bonnie. Sometimes in our efforts to make a job just right, we get “too many cooks in the kitchen” and communication suffers. We hope you’ll give us a chance to improve on your next job.
Our salesperson who insisted on coordinating my job which was being printed in Denver completely dropped the ball. Thankfully the staff in Denver worked with me and the project was submitted by the deadline with only 15 minutes to spare. The experience shaved years off my life. Never again.
We're sorry you feel that way, Michelle. We take a lot of pride in our customer service and do our best to set expectations on deadlines and rush work. We hope we can meet your expectations if you work with us again in the future.
Hi, Tim. It's not often, but sometimes our service centers lay an egg. Please feel free to reach out to Scott, the AIM Center Manager, so we can address the service issue and make sure it does not happen again. We value your business and take all complaints seriously.