In the past year our service has been done significantly. I used to be able to call over and communicate and everything be great. Now we have to wait on paper, wait on service and get paper delivered wrong . We have used them for years and it's sad that the service has gone down.
As much as we love positive reviews, it’s the negative reviews that make us better at what we do. Thanks for your comments, Lisa. We’re glad we had the chance to connect with you, address your concerns, and make sure your experience is stellar from this point forward!
Slow on return calls by my standard. Sent email to general email on 11/25 then called 8:30 am 11/28 as I had heard nothing. Got good help from reception person as to where to call and email. Emailed today to service but no response today. Can't print and getting more frustrated.
Thanks for letting us know about the issues with your printer – we’re always trying to help. It looks like we tried a little too hard this time around! Multiple service requests slowed down our normal fast response time, but we’re glad we could get it straightened out without too much delay. We appreciate your business and look forward to working with you again in the future!
I have drawings plotted at several Arc locations on a consistent basis and have to say that the Robertson location is the worst that I've used. They've only plotted 2 sets when I had requested 3 sets, they've completely forgotten to plot my order, and I have to hound them for receipts which I need to get a reimbursement. They are the closest location to me so I use them the most but I try to use the WLA and LA/Venice location when possible to avoid Robertson!
Thank you, Leigh, for being an ARC customer and for sharing your experience with the S Robertson branch. We do our best to provide our customers great service for every project, and when we fall short we want to know about it. If you will contact the branch, we will be happy to review these issues to make sure they do not happen again.
REQUESTED ACTUAL 24X36 AND DID NOT GET IT. GOT 20X36.
We apologize for this mistake. We will call you make the correction immediately . Thank you
Scott Eggleston is always extremely helpful with orders and every-day printing and processing. However, the main ARC location in Baltimore was extremely slow recently in providing a quote for 200 sets of a 20-page color report (it took a week to get the quote). My client grew a bit impatient and got a quote from another printer for essentially the same glossy report for less than 1/5 the cost. I haven't compared printing costs for drawings; maybe they're more competitive.
Glad to hear Scott’s getting it done for you, Bruce. As for the Baltimore shop, we apologize for the lengthy delay in getting you the quote. It was our bad! We actually quoted the job the same day, but our team lost track of it internally. We take a lot of pride in our customer service, and we’d love a chance to gain back your trust if you’ll give us another try. We hope to see you in the shop soon!
YOUR WEB SITE IS NOT WORKING I CANNOT ORDER THE DRAWINGS ANY REASOM
Sorry to hear. We will call you ASAP and help.
You are so lucky to have Milissa Tischbein working for your company as Administrative Assistant. Everytime I order supplies she is very helpful and polite.
You're right, Marcella, we think she's great too! Thanks for the review!