Good services for a print shop. My question is why does every review show 5/5? Seems fabricated?
Glad our services met your needs. While it seems like we get five out of five on all of our reviews, we don’t. As hard as we try, we do drop the ball from time to time and people aren’t shy about telling us! We consider such reviews a chance to improve on what we hope is stellar customer service. We hope to see you in the shop again soon.
That guy was so rude he about lost my business and he didn't evan care. He told me I needed to go somewhere and use a computer and figure out what I need before he would help me. The girl was trying to help but he wouldn't let her I was taking up too much time. I will not be returning.
While we’re always sorry to hear of a poor customer experience, we appreciate you bringing this to our attention. We take a lot of pride in our customer service, but it sounds like we were out of step with your expectations. We would love a chance to serve you again. Please let us know about your previous visit the next time you come in, and we’ll make sure you’re well taken care of.
Hard working crew, professional attitude. A few goof ups but that happens to all of us, we have used ARC for years now. However I would appreciate being able to access my online portal to print my invoices. No matter which server I use your portal tells me your site is not secure. I do not want paper copies I NEED PDFS!! PLEASE update/fix your online account access!!
Thanks for the compliments and for letting us know about the invoicing issues. We'll be in touch soon!
Our plotter has been down for a week waiting for a replacement part. Service with ARC has usually been very reliable, so we are disappointed that this has dragged on, with little contact from them, most of which is initiated by us calling to check on the part.
Great people always ready to help thank you
Regarding the Birmingham location. Pros: Quality Work, Timeliness Cons: Invoicing problems encountered numerous times and manager can be unaccommodating and brash at times.
Thanks for the pros, and we’re sorry to hear about the cons. We take a lot of pride in what we do, so when a customer isn’t happy, we’re always eager to make things right. Please reach out to us at the shop and ask for Rod Ellison. We look forward to improving your experience with us.
Poor response time for getting quote, slow getting delivery and delays getting an invoice even though we had requested it promptly.
Thanks for letting us know about your experience and for taking the time to talk us through it on the phone. We take pride in what we do here, and this gave us a chance to see how we can make it better. Sometimes complex orders demand complex solutions, and we were determined to get it right. We’ll do better next time at setting expectations – and delivery times! We appreciate your input and look forward to working with you again soon.
SERVICE IS PERFECT, OF COURSE. BUT YOU ARE VERY PRICEY OF COURSE. THERE ARE COPIER SERVICES WAY CHEAPER THAN YOU. MY PET PEAVE IS THAT YOUR ARE STILL CHARGING ME GAS SURCHARGE EVEN THOUGH I AM 2 MILES FROM YOUR OFFICE. THE SURCHARGE WAS PUT IN DURING THE $5 GAS CRISIS 5 YEARS AGO. EVEN THOUGH GAS PRICES WENT DOWN, YOU STILL HAVE IT. IF MY OFFICE IS SO CLOSE IN LOS GATOS, I SHOULD NOT PAY WHAT A MORGAN HLL OFFICE PAYS.
Hi Daryl. Thanks for letting us know about your concerns. It’s great to hear you love our service, but if we can figure out a way to make it better, we’d love to explore it with you. Look for one of us to contact you shortly.
Tania is awesome! She follows up on issues and makes me feel good even when I'm having problems. I rate her 5 stars. The HP plotter I rate as 1 star.
Thanks, Reshita, for sharing your experience with Tania! We are proud that she does a great job for your company. Please reach out to the Aurora service center and we will be happy to assist you with any issues with your plotter.
ARC and it's entire Customer Service/ Print Team is awesome at always trying to accommodate your needs. If you have a concern, they are quick to fix the issue.
Thanks, La Toya! We bring it every day to provide the top customer service that our customers deserve!