Flexible and strive to deliver
First couple orders were not accurate, but the third was fast and perfect.
Thanks for sharing, Lori! If an order is not perfect than ARC is always ready to correct it!
Always professional, courteous and dependable. Especially Lori Appenfelder! Has truly been a joy to work with. Thank you.
Thanks, Lori, for sharing and for being a great customer!
Things had evolved so that our toner on four floors wasn't being picked up regularly. Virginia was flexible and happy to modify our process right away. Good people work at ARC.
Thanks for sharing, LF!
I placed an order from SF that I needed picked up closer to Redwood City and it was an easy endeavor as I submitted it electronically and the San Carlos shop completed it without incident. Very convenient and the staff I spoke with handled it all competently.
Thanks for sharing, Dave! Glad to make printing a breeze for you!
Maria and her team was very helpful in walking me through step-by-step to create the perfect print template our company needed. Looking forward to many more collaboration in the future. Thank you Maria and the ARC team.
Thanks, Daminan, for sharing your experience and glad to provide you great service!
ARC meets our company's needs (multiple locations) with printing, printer/copier leasing etc. However, if I have an invoice issue, it's difficult to determine who my point of contact should be. I've been tossed around to different employees and still have not resolved my issue(s). I can say that whenever I involve Staci Conley, my issues get resolved. She is so very helpful, always pleasant and makes you feel like her number one priority. I hate to bother her because I know she's NOT my point of contact for invoice issues. Staci truly is a great asset to ARC!!
Thanks for sharing, Jo Ann, and for making ARC aware about the issues with a contact for invoices!
They did great work and were fast. Wish they would have paid a little more attention to the stickers to make sure they were all flat had to do a little corrections to the posters that were copied.
Thanks, Connie, for your review! Sorry to hear the posters didn't quite meet your expectations. Our team will be sure to step up their game next time!
Your staff is very reliable especially when it comes to deadlines. They always deliver on time as requested. Keep it up!
Thanks, Teofilo! You can always count on ARC to deliver on time!
So far so good, Haven't got the quote back yet.