Sacramento

Rating: 5.0 - 43 reviews

801 Broadway , Sacramento, CA  95818 , United States

Phone: (916) 443-1322
Fax: (916) 442-5305
Email: sac.planwell@e-arc.com

Hours

Monday - Friday: 8:00 AM - 5:00 PM

Manager

Steven Shaffer

Ratings & Reviews

5.0 /5

Based on 43 Reviews

Your Rating

Customer reviews

5 /5
Will Smith 2017-06-21

They have saved out butts on more than one occasion. The staff at ARC are always there to help.

5 /5
Kevin K 2017-06-14

Called with a custom print project with a quick turn around and it was done perfectly and delivered on-time!

5 /5
Chris, OSL. 2017-06-05

Quick and friendly service.

5 /5
Howard C. 2017-05-19

ARC Broadway has helped us with numerous last-minute requests and have never failed us in the clutch! Not only are they dependable and understanding, but the whole team is friendly, patient, and professional. I have no doubt that we will continue to reach out to them for our specialty printing needs - small or large. Big thanks to Marlene and Fred!

5 /5
Diana Winters 2017-05-18

ARC has been a pleasure to work with on all of our projects from simple color outputs and laminating, to floor, wall, and window graphics, pull up banners, and large mounted photo images. They're always our first choice because their customer service is excellent, and we've always been very happy with the quality of workmanship. BTW, big kudos to the awesome Robert and Todd! They are very accommodating and always eager to give us the best experience possible.

Team ARC

Thanks Diana! The pleasure is ours and we really do try to give our customers the best experience possible.

5 /5
Terry J. Barragan 2017-05-17

I have had over 7 years of experience working with the staff at ARC (formerly Brownie's). Their level of customer service and professionalism is consistently above and beyond. Well done!

Team ARC

Thanks for your continued business over the years. We love going above and beyond for our awesome customers.

5 /5
Kelly Masuda 2017-05-17

ARC (formerly Brownie's) has been my company's go-to printer for many years. Through the ownership change, the customer service has remained consistently top-notch. Marlene, Fred, Sharon, Patty & Brian have been an absolute pleasure to work with - they've accommodated even the most difficult printing tasks: from last-minute orders to arranging the printing and delivery of materials with partners in India. I can always rely on them to execute the task and deliver a quality product. I cannot recommend a better company or a better customer service team.

Team ARC

Thanks much for the recommendation Kelly! We truly appreciate your business.

5 /5
Todd Deloite 2017-05-16

Great crew. Posters and cards looked great. Loved that they got new equipment and can handle more work.

Team ARC

Bring it on Todd! We're ready for whatever job you bring us. We appreciate your business!

5 /5
Joe Kulikowski 2017-05-13

They were very responsive and expedited important scanning in a phased prioritized manner as requested.

Team ARC

Thank you Joe. We appreciate your comments. We will continue to stay focused on high quality service.

5 /5
Teresa Lin 2017-05-13

I used ARC recently for a small project and had a good experience. I needed advice on lamination for a special application and they took the time to understand the scope of the project while guiding me to a good solution. Very happy with the result.

Team ARC

Thank you Theresa. We will continue to be of value to you. we love our customer reviews.

5 /5
Scott Vaughn 2017-05-12

I've been doing business with ARC and before that Brownies for many years and have always had excellent service. They handle my orders professionally and the people I have dealt with always have a smile. I couldn't ask for better service.

Team ARC

Thanks Scott! We appreciate your continued business.

5 /5
Jeneva Smart 2017-05-11

ARC/Brownies provides excellent customer service. For so many years, they are and will always be our first choice for reproduction. They are very pro-active, great pricing and very professional.

Team ARC

Thank you for choosing ARC, Jeneva. We appreciate the kind words.

5 /5
Woodside Homes 2017-05-10

ARC/Brownies has been my go to for reproduction for over 10 years. They are definitely my go to for everything from printing, scanning, copying and making banners or signs. the ARC team ensures the customer is happy by paying attention to detail to quality checking the final product. TJ and Brian are my go to. However, I am sure there are more folks behind the scenes that make things happen. Thank you very much TJ and Brian. I appreciate everything you do in meeting my deadlines and making sure they meet my expectations. Keep up the good work and dedication!!!

Team ARC

Thank you for your great review. We have great employees and they love to please our customers. !!!

5 /5
Kris Steward 2017-05-05

Thank you Fred and Marlene for the outstanding service. You fast, dependable and your work is flawless. I have been a Brownie's customer since there were parties in the street. I appreciate the whole ARC gang (Stephen, Gina, Penny, Kathy ............) Your service can't be beat. Thank you.

Team ARC

Thanks for your kind words Kris! We appreciate you too.

5 /5
Charisse Case 2017-05-04

Top notch products and service! For several years the Sacramento ARC Team has been providing excellent services for all my production needs (from vinyl, graphics, professional reports, to poster boards). High quality, quick response time, professional, and friendly. Thank you ARC for all you’ve done. You truly are the BEST!

Team ARC

It's easy when we have the BEST customers, Charisse! We love hearing how satisfied you are and we appreciate the continued support. Thanks for your feedback.

5 /5
Linda Sinnwell 2017-05-04

The whole ARC team has provided quality, conscientious service. We know we have a team on our side for tough deadlines, creative solutions, quality work and good communications. Thanks team!

Team ARC

We appreciate the partnership as well, Linda. Thanks for your feedback.

5 /5
Rita 2017-05-04

Great service and competitive pricing. Will continue using them for my printing needs.

Team ARC

Glad to hear we're getting it done for you, Rita. Thanks for the review!

5 /5
TJ Huweih 2017-05-03

I want to acknowledge TJ's extraordinary efforts and courtesy. I have had several recent print orders that I needed to be completed quickly, really within just an hour, and he made sure the prints were correct, complete, folded and ready to go so I could make my very critical Planning Department submittal on time. I was actually early and able to relax before my meeting thanks to TJ. ALL the staff at the ARC 8th and Broadway location are outstanding, but TJ has been particularly helpful during these critical deadlines and it is most appreciated. Owen T. Jones, Architect

Team ARC

Thanks for the special shout out to TJ. We appreciate your business!

5 /5
Connie Dennis 2017-05-02

Shout out for Brian Conrad ! He earned an A+ for excellence in customer service today ! He is always quick to respond to emails and provides the requested information in a clear and concise manner.

Team ARC

Thanks for the shout out!

5 /5
Amber 2017-05-02

We love the WHOLE TEAM! Ed Parra; Heather McIntyre, Freddie Ribleza, Milton Sardenia, Steve Gosselin, Melisa Tudzinovic (I am most-likely forgetting someone here, so sorry!) have been integral in helping us resolve a bad machine lease issue (unrelated to ARC), get our print quality where it needs to be. ARC's continuing support and service every time we need it is valuable, we are happy we chose ARC for our MPS needs.

Team ARC

We agree...the Sacramento team is top notch! Thanks for the positive feedback.

5 /5
Lauren 2017-05-02

It has been a pleasure working with Ed Parra and the ARC staff. They produce great work in a quick turnaround.

Team ARC

Thanks Lauren. The pleasure is all ours!

5 /5
Bruce Ottolini 2017-05-02

Ed Parra and the ARC staff have always been attentive to all of our reproduction needs, whether it is supplies or printing services.

Team ARC

Happy to be of service. Thanks for the five stars!

5 /5
Ali Youssefi 2017-05-02

I've had a great experience working with Ed Parra and the entire team at ARC. They are attentive, professional and always deliver quality products. CFY Development looks forward to being a costumer for years to come.

Team ARC

We look forward to continue working with you, as well! Thanks for the five stars.

5 /5
Bryan @ HMR Architects 2017-05-02

I want to give a shout out to our account manager Randy Abbott. He is a great guy to just talk to and has always come through for my company when we have a printing need. Whether it is our in-office equipment or printing at an ARC locations for delivery to ... well anywhere. Thanks Randy for all your help.

Team ARC

Thanks much for the shout out, Bryan! We appreciate your business.

5 /5
Bryan @ HMR Architects 2017-05-02

Several people in my office have been using the online order placement and delivery services provided by ARC Document Solutions and the ishopdocs process. It has worked great delivering drawings sets to cities within hours of placing the request that would have previously taken an air freight service and 1 or more days to deliver. Thanks for giving me time to get the job done.

Team ARC

Thank you! Great to hear that ishipdocs is working well for you all.

5 /5
Debra Duccini 2017-05-01

Comstock Johnson Architects, Inc. is a long-time customer. ARC provides excellent work, fast turn-around time, and personal attention to all our concerns. Steven Shaffer and his staff have always been gracious in their dealings with us and have always provided suggestions and solutions on how to accomplish whatever it is we have wanted to try. You won't go wrong by using ARC Document Solutions.

Team ARC

Thanks for the shout out, Debra! Glad to hear we're getting the job done for you. We think Steven is great, too!

5 /5
Greg Ruszovan 2017-05-01

I have been a customer of ARC in Sacramento for over 20 years, back when they were “Brownie’s Blueprints” on V Street. The “Small Documents” department has produced bound manuals for our products, and I have dealt with Fred and Marlene for nearly that same length of time. In an age of drive-through copy houses, it is so great to work with people who enjoy their job, and take care of their customers. Service is timely, done correctly, and if there is a problem, which can occur as products change over 20 years, it is solved immediately. I can highly recommend Fred and Marlene and the Small Documents department of Brownie’s, I mean ARC Document Solutions. Greg Ruszovan President of AquaCalc LLC

Team ARC

Thanks for your loyalty, Greg! We truly appreciate your business and the positive feedback.

5 /5
Pamela Walton 2017-04-30

ARC has always been my preferred location for printing plan sets, specs, and marketing materials. I've used them since the Brownie's days and it says something about the company when many of those "old timers" are still there. Steven, Penny, Patty, Sharon, and Todd are always a pleasure to talk too and willing to the extra mile to maintain my loyalty.

Team ARC

We love going the extra mile for our customers and we appreciate your loyalty!

5 /5
Loretta Pehanich 2017-04-28

ARC provides professional work with professional staff. It is always a pleasure to work with them.

Team ARC

The pleasure is all ours, Loretta. Thanks for the review.

5 /5
Melissa Hart 2017-04-28

Quick, speedy service. Very helpful staff.

Team ARC

Quick, speedy & helpful are what we're all about! Thanks for noticing and for the positive feedback.

5 /5
Laura Daugherty 2017-04-27

Ed and his staff always go above and beyond to help us with our client needs. We have used ARC for a lot of different projects and client deliverables, and they always come through for us!

Team ARC

Thanks much Laura! We appreciate your positive comments.

5 /5
Paige Valim 2017-04-27

TJ, Brian, and everyone at Sacramento ARC are excellent to work with! Their customer service goes above and beyond what is expected!

Team ARC

We love going above and beyond for our customers. Thanks for the review, Paige!

5 /5
Grant Turner 2017-04-27

Let me break it down....this place was awesome! I was referred to this place from a friend. I am starting a new business and needed some graphics done on my truck. From the very beginning they knew I was extremely picky with the layout and the colors. As picky as I was I never received any hint of impatience or irritation from anyone during the process. Todd was my initial contact and he got me set up with the design team. Tyler and Robert were fantastic to work with in the design department. There were many changes and tweaks with the design layout. You could tell they wanted me to be 100% happy with the final design. That was a great feeling. The day came for them to install the stickers and they delivered. It came out better than I could have imagined. I am not exaggerating either. The installers were great! They were adamant that I be happy with the final product or they would redo anything I wanted. There was nothing that needed to be redone. I have gotten a compliment from almost every single customer/person that has seen my truck with the new graphics on it. Everyone loves it and asks where I got it done. That's enough proof for me that I made the right choice to use ARC. I will tell anyone I know that is interested in getting vehicle graphics done to come here without an ounce of hesitation.

Team ARC

Wow, thanks so much for the rave review, Grant. We're so happy you were pleased and we hope to work with you again in the future.

5 /5
Kim Lilly 2017-04-27

Todd and his team never cease to amaze with their product and industry knowledge. I lean on Todd heavily to provide guidance on project specs. So much so that he's essentially become part of my team. I have not found another company that continuously seeks to push themselves to new levels and who seems to never say "No" to a crazy idea. ARC Sacramento is and will continue to be my go to shop for printing services.

Team ARC

We agree Kim...Todd and the Sacramento team are exceptional! Thanks for making us your go to shop.

5 /5
Jo Miller 2017-04-26

I have worked with Fred, Marlene and Ed for close to 15 years, words cannot express how awesome they are at this shop! They always meet and exceed my needs and I highly recommend them!

Team ARC

Thanks for the recommendation and your continued business, Marlene!

5 /5
Jillian Reesink, NORR 2017-04-26

TJ and the rest of the ARC Sacramento Team are amazing! They are always reliable and have excellent costumer service. It's such a relief knowing that no matter when or what kind of job I need done - they do it fast and correctly!

Team ARC

We wholeheartedly agree, Jillian...the Sacramento crew is exceptional. Thanks for the positive feedback.

5 /5
John Van Winkle 2017-04-25

Brian, TJ, and the whole ARC Sacramento team are phenomenal. They complete the difficult immediately and the impossible only takes a little longer - "we can't" simply isn't in their vocabulary.

Team ARC

What a nice review, John. Thanks so much for noting the hard work of our Sacramento team--you're right, they ARE phenomenal!

5 /5
Kim Altamero 2017-04-25

Randy Abbott, Fred Canales & the rest of the employees at ARC are great as far as excellent customer service, quality product delivery & availability.

Team ARC

Thanks so much, Kim! We appreciate your business and the 5 stars!

5 /5
Andrew, INFINIGY 2017-04-24

The industry I work in has tighter then typical turn-around times. TJ's team always comes through for us. The document quality is excellent. I wouldn't even entertain using anyone else.

Team ARC

Thanks so much for your loyalty. We appreciate the positive review!

5 /5
Kristine, ESA 2017-04-24

As a Publication Specialist I depend on the Sacramento location for document production of all types. The small-docs team and store manager Steven are capable, responsive, and have on occasion moved Heaven and Earth for me to get my documents how and where they needed to be on time. I can easily get a quote on a special binding, assistance figuring out the size binder I'll need, or an honest lead-time to turn around a complex multi-volume document. Over the last decade I’ve worked with them on hundreds of documents and do not hesitate to recommend.

Team ARC

Thanks for trusting us with all your document production needs, Kristine. We appreciate your loyalty and continued business!

5 /5
123OLAP, LLC 2017-04-24

We are an Oracle partner who provides training on their EPM products. We have used ARC as our go-to company for printing and shipping of our training manuals--not your typical printing project. But they are the best act in town for anything that needs to be done--their prices are very competitive and their customer service can't be beat! We are now, and always been, loyal customers.

Team ARC

We are honored to be the go to for your printing needs and can't say thank you enough for your continued loyalty.

5 /5
Cheryl 2017-04-23

The team at ARC never ceases to amaze me with their quality and incredibly fast production timelines. They don't say no to jobs and always find a way to pull through even when my requests, at times, feel unrealistic.

Team ARC

Thanks Cheryl. Our Sacramento team is amazing and we appreciate your business.

5 /5
Diana 2017-04-20

ARC consistently exceeds our company's expectations, fulfilling any needs that we may have. Their level of quality and service is something that every company should strive for. We have been clients for many years and will continue to be loyal customers.

Team ARC

Thanks Diana! We love exceeding our customer's expectations and really appreciate your continued loyalty.

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