Burnaby

Rating: 5.0 - 33 reviews

ARC
4455B Alaska Street
Burnaby, BC V5C 5T3
Canada

Phone: (604) 293-0029
Fax: (604) 293-1300
Email: van.files@e-arc.com; van.lds@e-arc.com

Hours

Monday - Friday: 8:30 AM - 5:00 PM

Manager

Alan Gordon

Ratings & Reviews

5.0 /5

Based on 33 Reviews

Your Rating

Customer reviews

5 /5
Tavan 2017-08-10

Great service

Team ARC

Thank you, Tavan! We will keep up the good work!

5 /5
Pamela Marko 2017-07-21

Always a pleasure doing business Brian Y and Jack D of Arc in Burnaby. Fast, efficient and always friendly!

Team ARC

Thanks, Pamela! Fast, Efficient, and Friendly is ARC's middle name!

5 /5
Maureen Zheng - Sid Dickens Inc. 2017-06-29

We recently worked with Arc to have some items created that we never had experience with before. Joko took note of what we required and managed to deliver everything we asked for by the deadline noted!

Team ARC

Great to hear! Thanks so much for the positive feedback.

5 /5
Fash 2017-06-22

Quick, Reliable, Efficient and with Excellent Products. How do you do it?

5 /5
Blu Bathworks 2017-06-15

ARC never ceases to amaze us with their quick turnaround, quality workmanship, gracious staff and great service! Thank you ARC!

Team ARC

Thank you for your amazing comment. Customers like you continue to motivate us to be the best.!!

5 /5
Ashley (BPI) 2017-06-14

I don't know what we would do without Doug! He is always amazing to work with and always able to meet our tight time lines.

Team ARC

Thanks Ashley! We appreciate your business and the kind words.

5 /5
Illene Yu 2017-06-14

I've worked with Angela Yeasting and Jack Dong for over thirteen years and they are still, to this day, a pleasure to work with. I have changed jobs throughout the years but always bring my projects to ARC so that I can work with their team. I am always happy with the efficiency, speed, and quality of work regardless of how tight the deadlines are. Thank you!

Team ARC

Thank YOU Illene. We appreciate your continued business and the great review!

5 /5
mark mckinnon 2017-06-14

brian and nancy and others very polite on time

5 /5
Christine 2017-06-08

It is always a pleasure working with ARC. They have excellent customer service and a speedy delivery time. We get all of our brochures printed with them and they are of great quality!

5 /5
Esther Asirvatham 2017-06-02

ARC staff , from Brain, a jack of all trades (your first impression), to Angela Yeasting who goes beyond her call of duty and works behind the scenes, and everyone in-between are all just amazing. When it comes to customer satisfaction they are par excellence. ARC has done several jobs for me and the Society I work for ALWAYS to our entire satisfaction. On one occasion, there was a slight colour variation on the final product. But their staff did not try at all to cover up, or smooth it over (which is what others normally try to do), but took full onus and re-did the job for us at no extra cost. ARC has time and again provided excellent service and ensured total customer satisfaction. Once ARC undertook a job for me during the March Break, and a number of their staff had gone on vacation. My project was handed down from staff to another, but the transition had been seamless, and the end product, perfect. With an excellent team like this, and reasonable prices ARC outshines the rest. Thank you all. EA, though many staff went on vacation, and the files changed from hand to hand, due to the March holidays, the wrapping was done seamlessly.

5 /5
Ehsan Vali - Unison Construction 2017-06-02

Great people and very professional service, they take that one extra step for you when you need it and meet all deadlines. great to work with them, keep up the good work!

5 /5
Brittany 2017-06-02

Fantastic service! Greg and his production team a very thorough throughout the entire process.

5 /5
Brittany 2017-06-01

Fantastic service! Greg and his production team a very thorough throughout the entire process.

5 /5
Danika Maust 2017-06-01

When I need something done quickly and affordably without any fuss I use ARC. They do a great job and don't need any handholding.

5 /5
Andy Kong 2017-05-18

For some other printers, colour print is colour print. Arc actually looked into the drawing/booklet and estimate/quote based the % of colour print. It is a win-win for both Arc and us. Also, Brian @ Burnaby is SUPER helpful to work with us for a solution as we sometimes only gave them short turnaround time.

5 /5
Nicole 2017-05-18

We were introduced to ARC through Julio and really enjoy all the work that they do for us. They do a fantastic job on all our printing and the turn around times are super fast. Julio is always a pleasure to work with and is always able to provide a solution for my printing problems!

Team ARC

The pleasure is all ours, Nicole. We're happy to be of service!

5 /5
Laura 2017-05-16

Always a great experience! Brian is very friendly, polite and professional - they are reliable, always do a fantastic job with all our printing and will have orders completed in a very timely manner, particularly on tight deadlines - greatly appreciated!

Team ARC

And we greatly appreciate the review Laura!

5 /5
Marian 2017-05-16

I am new to working with Doug and Arc - his customer service, attention to detail and support are great! He is always willing to talk through any questions I have and ensures I understand the process; he is a great part of Arc!

Team ARC

We hope we've turned you into a lifelong customer, Marian! Thank you for your feedback.

5 /5
Julie 2017-05-12

We have worked with Doug at Arc for years! His attention to detail, knowledge of our materials, and impressive customer service are why we're still loyal customers. We can print anywhere, we print with Arc because of Doug.

Team ARC

Thanks for your loyalty. Doug is awesome and we appreciate your feedback!

5 /5
Ashley 2017-05-12

Doug Gallinger is amazing and is always eager to help me with all my print questions and concerns. I never have to question his quotes and he always provides me with options that are so detailed and professional I wouldn't be able to do my job as well as I do without Doug's expertise

Team ARC

Thanks for the kind words, Ashley! We appreciate your business.

5 /5
Stewart Wong 2017-05-12

We have been printing with Arc for perhaps close to 10 yrs and the service and attention we receive from our rep Angela is without question second to none. I have worked with many printers and she is always up to speed on the progress of our jobs. The quality of print is high and the pricing always beats their competitors.

Team ARC

Thanks for your continued business over the years! We appreciate the feedback.

5 /5
Richard 2017-05-12

We first used ARC last year when we needed signage for a large conference and expo at the Vancouver Convention Centre. Julio was excellent to deal with - he personally delivered the materials and even helped us with setup. That level of customer service blew us away, and we were more than happy to use ARC again this year. Julio is always responsive and honest, and he always delivers within our tight deadlines. I'd highly recommend Julio and the ARC team to anyone!

Team ARC

Thanks much for the recommendation! We appreciate your business.

5 /5
Nicole 2017-05-10

We were introduced to ARC when Julio moved there and it has been an excellent change. The service is outstanding and Julio is an excellent rep. He really goes the extra mile to make sure his customers are satisfied with the product. The turn around on orders is really good and it seems there is nothing ARC cannot make for you.

Team ARC

Good to hear that Julio is going the extra mile. Thank you for your feedback.

5 /5
Kerry Nagy 2017-05-10

It was a great introduction to ARC when Julio moved over. The service has been excellent and the production time and order process has been excellent. One of our big prints is our calendar and it is the best result we have had in the 15 years we have been doing it. I am very happy with Julio and I am glad he has introduced us to ARC. Great supplier for Travelers.

Team ARC

It was our pleasure to give you an amazing calendar. Thank you for the 5 stars!

5 /5
Owen Chiu 2017-05-09

ARC is wonderful to work with, I especially enjoy working with Julio. He is always professional, courteous and provides exceptional customer service. He is very responsive and is quick on his feet to solve problems. The final print out qualities are exceptional and often beyond expectations. Thank you!!

Team ARC

We love going beyond expectations! Thanks for the five stars.

5 /5
Wayne Leslie 2017-05-09

A note of thanks for Julio Giron for his continued exceptional customer service. We've enjoyed working with Julio for years, so much so that when he moved to ARC, we followed and are very happy. He's always responsive and a creative problem solver. Julio and ARC are key reason our projects are completed to a high standard, on time and often under budget.

Team ARC

Julio is awesome and we're so glad you have had the chance to work with him. Thank you for your feedback.

5 /5
Elaine 2017-05-09

ARC is very professional and reliable on their printing services, window decal installation and more! They are always able to deliver great quality despite tight timeline. And their customer service is excellent!

Team ARC

It's been our pleasure to work with you. Thank you for your review!

5 /5
Taylor Boylan 2017-05-08

Arc has handled the vast majority of my printing needs from Business Cards, to t-shirts. Their delivery service is what sets them apart from other print companies. Highly recommend for all business printing needs.

Team ARC

We're happy to help any way we can. Thank you for your recommendation and review!

5 /5
Matt Guzman 2017-04-27

Thank you for all your help !!!!! Above and beyond !!! Great customer service from the 10 people I talked to at ARC !!!!! I believe ARC is going to be able to provide us with a plotter. TY !!!!

Team ARC

We love going above and beyond for our customers, Matt! Thanks for the positive feedback.

5 /5
Marissa Evans 2017-04-27

Always fantastic, timely and quality service from the ARC team over the past years of working together. We never hesitate to give their team a call. Appreciate everything they do to meet deadlines and milestones and we're thrilled with how the results turn out from small scale printing to large-scale signage or presentation centre installs.

Team ARC

We appreciate your kind words. Thanks for your continued business, Marissa!

5 /5
Klee 2017-04-25

The team at Arc is always willing and super helpful when I come in with unusual questions or projects. They are fast and efficient and make the experience very enjoyable. Allan Wishart has gone out of his way to help me with many projects. Favourite place to print in the city!!

Team ARC

Thanks so much, Klee! We're glad you've had enjoyable experiences with us.

5 /5
Zoe 2017-04-25

My team can rely on Greg and his team with complete trust to meet deadlines and execute projects big and small - always with superb customer service and print/install quality.

Team ARC

Offering quality and superb service is what we're all about. Thanks for noticing, Zoe!

5 /5
John 2017-04-10

Brian and the entire team of at ARC are always reliable and have served our company for years, providing print for our projects. Always friendly and on time.

Team ARC

Glad to have your back! Thanks for the review!

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