Portland

Rating: 4.9 - 36 reviews

ARC
1732 NW Johnson Street
Portland, OR 97209
United States

Phone: (503) 227-3424
Fax: (503) 223-4254
Email: pdx.planwell@e-arc.com

Hours

Monday - Friday: 7:30 AM - 7:00 PM

Manager

Fawnda Shahalami

Ratings & Reviews

4.9 /5

Based on 36 Reviews

Your Rating

Customer reviews

5 /5
Ashley Mead 2017-07-24

ARC does fantastic work for us! We love working with them. Their staff is friendly and professional and our orders always arrive on time. :) Thanks for everything you guys do for us!

Team ARC

Thank you Ashley for the positive feedback! We enjoy doing our best for our customers every day!

5 /5
Stephanie Reid 2017-07-12

I never write reviews but I had to give Micah and his team a big thanks for their excellent service and assistance which I've needed more than once.

Team ARC

We're honored you wrote a review for us Stephanie! We appreciate the kind words.

5 /5
Mark Adams Electric, Inc. 2017-06-27

They are honest about what they will provide, not pushy with sales, and can deliver quickly with any additional supply needs.

5 /5
Larry 2017-06-20

Portland ARC is part of my team! They always ensure my orders are done correctly because they follow up to make sure about the details. But the quick turn-around is appreciated too. Often, I am trying to get drawings turned back into the city and I can always count on ARC. Thanks!

4 /5
grayscale*works 2017-06-19

Excellent service, friendly, always willing to help..... well done!

5 /5
Libby Trobitz - OMSI 2017-05-26

Working with the Portland ARC team has always been a phenomenal experience. They do incredible work, are quick to answer any questions we have about projects, and are always on-time and professional. I really enjoy working with Adam, Jason, and the ARC team, it's always a pleasure. Thank you!!

Team ARC

Customers like you make our jobs so pleasurable.

5 /5
Libby Trobitz - OMSI 2017-05-26

Working with the Portland ARC team has always been a phenomenal experience. They do incredible work, are quick to answer any questions we have about projects, and are always on-time and professional. I really enjoy working with Adam, Jason, and the ARC team, it's always a pleasure. Thank you!!

4 /5
Jennifer 2017-05-24

Portland ARC has always been responsive, professional and on-time! Only receiving four stars due to the small factor that the website can be a little tricky to manage and isn't the most user-friendly. However, any time there's a doubt, they are always quick to answer the phones and confirm orders! Thank you to Portland ARC and all your great staff!

Team ARC

Thanks for the 4 stars, Jennifer! We also appreciate the feedback in regards to how we can do better.

5 /5
Linda Cahan 2017-05-13

Thank you - and thank you to Micah for the excellent service yesterday! While it was a small project for you, it was important to me. Micah was extremely pro-active and kept me apprised about what was going on and the price. I felt like my small project was getting really amazing attention and I am very grateful for it! While I don't often have a lot of printing to do - my work changes on a dime and something could come up tomorrow. I promise, your company and your location is where I'll check first with any work!

Team ARC

Thanks Linda. customers like you make us enjoy our jobs everyday.

5 /5
Tracey Toy - Andersen Construction 2017-05-12

Katie Stanley and the ARC team are fabulous to work with. Many times we need a quick turnaround on drawings and they always deliver.

Team ARC

Great to hear! Thanks much for the feedback.

5 /5
Tessa 2017-05-12

Again great customer service!

Team ARC

Thanks for the five stars Tessa! We appreciate the feedback.

5 /5
elizabeth/taylorsondesign 2017-05-12

First time working with ARC's Portland location - Micah could not have been more accommodating - not to mention super fast! I'll be back......

Team ARC

Great to hear! We look forward to working with you again in the future.

4 /5
Sarah 2017-05-11

ARC is a great resource. Quick reliable service; knowledgable and responsive staff.

Team ARC

Thanks much, Sarah! We appreciate your business.

5 /5
Brian Cobb - SERA Architects 2017-05-11

Always hits my deadlines, extremely helpful, and they always looks over the whole order to catch and potential errors on sheets lists, order quantities, etc. When issues arise they don't hesitate to call to make sure I get it the way I need it. And when there is a problem, it's worked through quickly even if its my error.

Team ARC

Thanks for the five stars Brian. We appreciate your business!

5 /5
Paula Rickman 2017-05-11

Micah Young is always extremely helpful and timely with my printing and Public Planroom projects. He is always pleasant and I enjoy working with him very much. Thanks Micah!

Team ARC

Thanks for the kind words, Paula!

5 /5
Roarke Van Brunt 2017-05-11

I work with Robert Evans Company and use ARC's services regularly. They are very efficient, friendly, and easy to work with. They also do their best to accommodate any rush jobs we send there way.

Team ARC

Thanks for your continued business and the positive feedback!

5 /5
Milbrandt Architects 2017-05-11

We have worked with ARC for several years and have been impressed with their follow up and timely response when submitting work orders or replacing sheets in the plan room for our clients. Micah, in document control, is extremely knowledgeable, friendly, professional, and an excellent communicator. He is very thorough, always double checking the sheets we send, which adds another level of quality control to our drawing sets. Thank you!

Team ARC

Thank you for the kind words! We appreciate your feedback.

5 /5
Frank Johnston 2017-05-11

The very patient, informative and kind service I received from ARC personnel was fantastic!. I am a senior citizen, both tech and physically challenged. Although they did not know of my limitations, they made ordering drawings and use of their on-line plan room something even I could understand and utilize; for which I am extremely grateful.

Team ARC

What a nice review, Frank. So happy to have been able to help!

5 /5
Brandy Cochrane 2017-05-11

Though our needs are small, ARC always treats us as well as they would a big customer. Professional and good communication every time.

Team ARC

Great to hear! Thanks for the positive feedback.

5 /5
Michelle Ott 2017-05-11

Thanks for turning our brochures around so quickly. They looked fantastic!

Team ARC

You're most welcome, Michelle! Thanks for your business.

5 /5
Sarah DeHerrera 2017-05-11

Very happy with ARC Document Solutions! If clarification was needed, they contacted me right away. They had our large document printed and bound and delivered to the receiver in the same day!

Team ARC

Happy to be of service! Thanks for the review, Sarah.

4 /5
Rene Chambers 2017-05-06

I am an Interior designer and I am so grateful for ARC Document solutions. They print my plans and other documents on time and are always super helpful when I have something that needs special attention to detail. I definitely recommend using them as your source for printing! Rene

Team ARC

Thanks much for the recommendation, Rene!

5 /5
Don Merkt 2017-05-05

Very happy with ARC's service.

5 /5
andrew montgomery 2017-05-05

very responsive, professional, and friendly!

5 /5
Ryan Suarez 2017-05-05

I work at the Robert Evans Company and we use your reproduction services regularly. Responsiveness is great, quality is spot on, and the staff is always friendly!

5 /5
Doug Palmer 2017-04-28

ARC always come through for us! They reliably hit our deadlines, no matter how tight, as well as always being responsive to any special requests we throw their way. Thanks!

Team ARC

Thanks a bunch Doug! We appreciate the positive feedback.

5 /5
Hilary Mackenzie 2017-04-28

Everyone is both efficient and kind. They do quick turnaround for my tiny jobs. I get crisp reproduction from my old -style pencil drawings. Micah is always willing to tackle my odd ball requests. I don't go anywhere else.

Team ARC

Thanks for the five stars, Hillary! We appreciate your business.

5 /5
Tessa Sayers 2017-04-28

awesome! Izzy is especially helpful!

Team ARC

Thanks for the shout out Tessa! We appreciate the positive review.

5 /5
Colony - CIDA Architects and Engineers 2017-04-27

ARC provides print and archive services for my design/construction documents including large scale posters. They consistently: - Work with my tight deadlines to provide same-day service - Call with questions about orders or deadlines to make sure it’s done correctly - Are friendly and helpful!

Team ARC

Thanks much for the positive feedback. We appreciate your business.

5 /5
Jim Henry 2017-04-27

Everything went well as hoped, easy, and quickly for getting our old drawings scanned.

Team ARC

Thanks for the high five, Jim! We appreciate your business.

5 /5
John McBride - TriMet 2017-04-27

We've used ARC for many years with great and consistent results. Quick turnarounds and excellent customer service. Work with their staff is a pleasurable experience.

Team ARC

Thanks much for your continued business, John! We appreciate the positive feedback.

5 /5
Ed Bruin - Edge Development 2017-04-27

Excellent service. Quick turn-around. Friendly peeps!

Team ARC

We like working with friendly peeps like you too, Ed! Thanks for the review.

5 /5
Tom Wiser, Wiser Rail Engineering 2017-04-27

I've used Ford Graphics for 20 years now. They are always friendly and responsive. As a small engineering firm, I rely upon them for all of my reprographic needs and they always deliver.

Team ARC

Thanks so much for your continued business, Tom! We appreciate the positive review.

5 /5
Neil Lee 2017-04-27

Been working with this company since 2001 when they were Ford Graphics. Solid customer service. they get the job done.

Team ARC

Thanks Neil! We appreciate your positive review.

5 /5
Kelle S. 2017-04-27

The team at ARC in Portland is fantastic. Very responsive and always helpful. I greatly appreciate Izzy's expertise and attention to detail.

Team ARC

We agree Kelle...the Portland team IS fantastic. Thanks for your kind words!

5 /5
Gwen Jones, Bolling & Company 2017-04-27

The staff at ARC was completely committed to making sure our project was executed with the highest quality results. We were exploring some uncharted territory and ran into a few snags, as happens, and the ARC team responded in the "right" way on every issue. We are thrilled to be working with this group of professionals.

Team ARC

We agree, the Portland team is top-notch. Thanks for your kind words and your business.

Customer Service Inquiry for Portland

Request Pickup for Portland

Send Feedback to Portland

Equipment and Supplies Inquiry for Portland

Place a Service Call to Portland

MPS Order - Portland

This ordering system is intended for use by existing ARC equipment users. If you are not yet a client or do not have a login, you can use our general equipment and supplies form.

CLOSE FORM

Upload a file to Portland

This form supports a maximum of 50 MB per submission.
You can repeat submissions or contact us for larger file transfers.